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Coastal Kia

Wilmington, NC

4.8
5,479 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,479 reviews

November 03, 2020

Professional and accommodating. The car we wanted was being sold to another customer while we were there, they worked hard to find us another one just like the one that we wanted somewhere like over a 10 More

by STEVE.SPEARING
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Nov 03, 2020 -

Coastal Kia responded

Great news! Thank you Steve for the amazing five star review. We sincerely appreciate your patience as we found the perfect vehicle for you. Welcome to the Coastal Kia family! Please call us if you need anything. We are here to help. We look forward to seeing you again during your complimentary service visit at 5000 miles. Thanks again!

November 03, 2020

A friend recommended I go talk to Pat the owner of Coastal Kia. When I stopped in Pat was not available but had one of his top associate Don assist me. Don was fantastic is very knowledgeable and not More

by BMPBSN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for the five star review and compliments for Don. Congratulations on your recent purchase from Coastal Kia! We are thrilled to hear you found the experience to be "excellent, very speedy and professional." We look forward to seeing you during your complimentary service at 5000 miles. Thank you for choosing Coastal Kia!

November 02, 2020

Sam was my service manager. Always a good trip in there with Sam. He makes sure that everything is done. I enjoy seeing Sam. I also love the fact that you come and pick up and deliver my car back to me. I More

by YARNCAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Coastal Kia responded

We could not agree more! Sam is amazing and it was thoughtful of you to mention him by name and sing his praises. Thank you for mentioning Bob, Kelly and Tracy as well. We are thrilled to hear you enjoyed our Complimentary Concierge Service. Please call us if you need anything. We are here to help. Thank you for the amazing five star review. We appreciate it!

November 01, 2020

Sam was my service guy I gave him 5 stars because he did a great job of keeping me informed on what was going on with my car including costs and the mechanic that did the repairs also did a great job More

by DLEE45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Coastal Kia responded

Fantastic! Thank you for the wonderful review and compliments for Sam Weisman in our service department. It was thoughtful of you to recognize his customer service skills; we are thrilled to hear he exceeded your expectations. We strive to deliver a truly exceptional experience to every client during every visit. Thanks you for choosing Coastal Kia!

November 01, 2020

If there’s a car dealer that deserves a five star rating it is coastal Kia. Not only did I get a terrific vehicle but their level of customer service is superior to any other car dealer I have worked with More

by TJFrenier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Nov 02, 2020 -

Coastal Kia responded

Wow! Thank you so much for the amazing five star review and compliments for Steve Kramer and John Wallace. We love your feedback including, "if there's a car dealer that deserves a five star rating it is Coastal Kia." We aim to exceed our client's expectations during every visit. Congratulations on your recent purchase and welcome to the family!Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

Nov 02, 2020 -

TJFrenier responded

Thanks for showing me that true customer service is still alive!

November 01, 2020

Jason Stone went above and beyond throughout the purchasing process. He and Steve Kramer both made the entire process easy and stress free from beginning to end. We never once felt as though we were More

by vicneese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Nov 02, 2020 -

Coastal Kia responded

Thank you so much for the wonderful review and compliments for Jason Stone and Steve Kramer. Congratulations on your recent purchase and welcome to the Coastal Kia family. We are thrilled to hear your purchase experience was, "stress free from beginning to end." We sincerely appreciate the high recomendations too. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

October 31, 2020

Outstanding phone voice and professionalism from Bob, service efficient and timely, superb waiting lounge. Follow up calls from both service and sales, extraordinary peeps! A+ More

by KARENMPAPPAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Coastal Kia responded

A+... we'll take it! :) Thank you for the amazing service review. It was thoughtful of you to mention Bob Tomlin by name. Your amazing review and gracious comments have been shared with Bob and our entire staff. We are thrilled to hear you were able to enjoy our VIP Waiting Area with complimentary snacks and drinks. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 31, 2020

Very nice. Easy. Oil change and vehicle check on my new Kia Optima. Very easy to schedule. Great customer service. Nice staff treated me well. More

by IVANCEVICHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Nov 02, 2020 -

Coastal Kia responded

Wonderful! Thank you for rating the following service members individually: Howard, Bob, Sam and John. We sincerely appreciate the five star service review and gracious comments. We are thrilled to hear you had a pleasant experience and were "treated well." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 30, 2020

I purchased a KIA vehicle from Edwin. Everyone in the office is very friendly, specially Uber. He helped me out choose the right car for me. I love the customer service they have and I’m really happy wit More

by ALEXANDERAVALO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Alvarenga
Nov 02, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and kudos for Edwin and Uber. Congratulations on your recent Kia purchase from our team at Coastal Kia! We are thrilled to hear you had a great experience. Welcome to the Coastal Kia family. Please call us if you need anything. We are here to help. Thanks again.

October 30, 2020

Outstanding service and support -- super responsive and proactive in terms of scheduling and follow-up. Very much appreciate the attention to detail - impressed by Sam Weisman's commitment to customer sat More

by farbermaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Coastal Kia responded

Sam truly does have an strong commitment to superior customer service. It was thoughtful of you to recognize his efforts. Thank you for the five star review and gracious comments. Thank you for recognizing our "attention to detail" too. You are an important part of our Coastal Kia family and we appreciate you.

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