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Coastal Kia

Wilmington, NC

4.8
5,732 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,732 reviews

November 28, 2025

Thank you so much for getting me riding in such a short time. I’m in love with my new car. The experience was top tier! More

by TIESHA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2025 -

Coastal Kia responded

Thank you Tiesha! It’s wonderful to hear you have already fallen in love with your new car. We love the feedback including, “the experience was top tier!” Congratulations and enjoy! We are here if you need us.

November 27, 2025

I had a great experience at KIA. I knew who I needed to speak to when I had questions and all of my questions were answered within 24 hours. Bob was amazing thank you. More

by AMBRIZ.CHRIS09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2025 -

Coastal Kia responded

We appreciate the high marks and gracious compliments for Bob Tomlin and our service department. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

November 25, 2025

I was in and with a great new Kia Seltos within 45 minutes. The Coastal Kia team is always friendly and great to work with. Will be back again! More

by Mark M.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2025 -

Coastal Kia responded

Congratulations on your recent Kia Seltos purchase! We appreciate the five star review and high marks for Tyler, Brandon and Isaiah. We love the feedback including, "the Coastal Kia team is always friendly and great to work with. " Enjoy! We are here if you need us.

November 25, 2025

Outstanding service team, after 2 years as a customer at another dealership with less than exceptional service, Coastal Kia met and exceeded our expectations. We will now be regular service customers with o More

by chrisgastardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
Nov 25, 2025 -

Coastal Kia responded

This is wonderful! Thank you! We appreciate the five star review and compliments for Sam Weisman and Howard Ramsey. Thank you for the amazing review and gracious feedback. We are here if you need us.

November 25, 2025

Staff was very professional. They kept me informed about parts and timeline for repair. I am very pleased. I appreciate the option for shuttle service. The waiting area is nice. More

by JLMOORE04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2025 -

Coastal Kia responded

We sincerely appreciate the five star review. It was thoughtful of you to go online and rate your recent experience. We are thrilled to hear you were able to enjoy our complimentary shuttle service and waiting lounge experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

November 25, 2025

They could not find my appointment at first, but once they did, everything went very smoothly and was completed ahead of time. The only issue I had was after the fact, when certain things did not work. More

by bskeen1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2025 -

Coastal Kia responded

Thank you for the high marks and helpful feedback. Please do not hesitate to reach out if you need us. We apologize if the software update affected your existing settings. Please do not hesitate to reach out if you need us. Thanks again!

November 24, 2025

They worked diligently to get my car traded and me in to another vehicle. It’s only been one day but so far so good. More

by Erica Young
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2025 -

Coastal Kia responded

Thank you Erica for the five star review! It was kind of you to go online and rate your recent experience. Congratulations! We truly appreciate the high marks and recognition for Steve Kramer and Cody Hamilton. Enjoy! We are here if you need anything.

November 24, 2025

Bob Tomlin provides excellent customer service. He is trustworthy and very knowledgeable. He takes the time to review the work order and will let you know if there are any service requirements tha More

by ALICIA.GAIL.MORIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2025 -

Coastal Kia responded

Bob is a true ambassador for our customer service culture. We sincerely appreciate the five star review and compliments for Bob. It was thoughtful of you to go online and rate your recent experience. Please do not hesitate to reach out if you need us. Thanks again!

November 24, 2025

This was the easiest dealership to work with. They were very helpful and attentive to our needs. More

by jodia410
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tacoma Reda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2025 -

Coastal Kia responded

Fantastic! Thank you! We appreciate the five star review. We love the feedback including, "this was the easiest dealership to work with." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 23, 2025

Sam did an amazing job explaining everything and taking care of me! I appreciated the extra time he took More

by DONALDMONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2025 -

Coastal Kia responded

We appreciate you recognizing Sam Weisman by name. He is a true ambassador for our customer service culture. Thank you for rating your recent service experience online. Please do not hesitate to reach out if you need anything. Thanks again!

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