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Coastal Kia
Wilmington, NC
5,511 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,511 reviews
April 24, 2020
Normally when purchasing a vehicle it's a all day process. Coastal Kia had me in and out within 2 hours. Thanks Steve Kramer, Michael Mascavage, and Uber Hernandez for outstanding car buying experien process. Coastal Kia had me in and out within 2 hours. Thanks Steve Kramer, Michael Mascavage, and Uber Hernandez for outstanding car buying experience More
by TAWANAJACOBS34
April 23, 2020
Sam helped me out and was very responsive and the service was up to my expectations. I will use Coastal kia services again in the future. was up to my expectations. I will use Coastal kia services again in the future. More
by Bruce.gladden
Verified CustomerEmployees Worked With
April 23, 2020
My "new to me" 2013 Sorento broke down and needed a new engine. It was a Saturday afternoon and AAA towed it to the service department. Monday I got a call about what needed to happen. I was given a rental engine. It was a Saturday afternoon and AAA towed it to the service department. Monday I got a call about what needed to happen. I was given a rental car and was told it would be ready the following week. By Wednesday the same week, my car was done. A few things got repaired/replaced and mostly under warranty. The process was quick and fairly painless. When it came time to return the rental car I was told I could leave it at the dealership. Even easier! Both KIA and Hertz were amazing in the situation. Thank you! More
by REWARDSTINASTRANDBERG
Employees Worked With
April 23, 2020
Nice knowledgeable people, willing to go the extra mile. The showroom was clean and professional. I had a good experience, Kevin was very accommodating and helpful. The showroom was clean and professional. I had a good experience, Kevin was very accommodating and helpful. More
by AVERDON41
April 22, 2020
I just purchased a 2020 KIA Sorento and my salesman Steve Kramer was courteous, answered all my texts and phone calls, and worked a deal that I was happy with! Kramer was courteous, answered all my texts and phone calls, and worked a deal that I was happy with! More
by DANDCREID
Employees Worked With
April 22, 2020
It was an amazing experience... from starting with Jake... to the one and only Mr. Uber... then Dang... they were all amazing and worked hard to get me in something I really wanted... the color was im Jake... to the one and only Mr. Uber... then Dang... they were all amazing and worked hard to get me in something I really wanted... the color was important to me and they listen to me, along with being smart about the type of vehicle, price, payments, etc... I will definitely continue to work with them and reccomend anyone and everyone! 🙌❤🙌❤🙌... all the glory goes to God🙌 More
by DERRERICA
April 21, 2020
They did the necessary service quickly. As always very friendly staff. I have always gone to them for servicing. Never been disappointed. Chairs set up outside for corona virus guidelines friendly staff. I have always gone to them for servicing. Never been disappointed. Chairs set up outside for corona virus guidelines More
by Hummer
April 21, 2020
My whole experience with costal kia was absolutely fantastic. This was my first new car purchase and costal made the whole process seamless. Steve Kramer was an absolute joy to work with. He reached o fantastic. This was my first new car purchase and costal made the whole process seamless. Steve Kramer was an absolute joy to work with. He reached out ahead of our scheduled meeting to get the process started which saved a ton of time. He also preped the vehicle I was looking at to get the test drive started before I arrived. Tyler desmarest in the finance department was super fun and made the boring paperwork part more fun. Overall my experience with costal kia was easy, fun, and quick. I would recommend Steve and Tyler to anyone who wanted to get a great vehicle at a great price. More
by Logan S.
April 20, 2020
Routine maintenance Great service department. Had to take unexpected trip that would have put me past scheduled maintenance mileage on my Kia Sorento. Called service depa Great service department. Had to take unexpected trip that would have put me past scheduled maintenance mileage on my Kia Sorento. Called service department and Sam was able to work me in the same day. Lounge area comfortable and snacks, water and coffee available. Good experience. More
by DIETRIAW50
April 20, 2020
Awesome staff / Friendly Qualified Service Service appointment was so easy. We were in and out in just a short time and the Service guys are so friendly! They always follow up with a phone call Service appointment was so easy. We were in and out in just a short time and the Service guys are so friendly! They always follow up with a phone call to make sure is working great! More
by mimibeach53
Employees Worked With
