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Coastal Kia - Service Center

Wilmington, NC

4.8
3,390 Reviews

3,390 Reviews of Coastal Kia - Service Center

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September 11, 2023

Sam was great, kept me informed about my vehicle and let me know what services I might need on my next visit. More

by amcneill0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Coastal Kia responded

Thank you for the high marks and compliments for our Service Consultant Sam Weisman. We love the feedback including, "Sam was great, kept me informed about my vehicle." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

September 11, 2023

Great service advisor! Very helpful and not pushy at all. Appreciated the van driver as well. Very accommodating More

by SMDANIELS63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think David the van driver
Sep 12, 2023 -

Coastal Kia responded

Great news! Thank you for going online and rating your recent service experience with our team. We are thrilled to hear you were able to enjoy our courtesy shuttle experience. Please call us if you need anything. Thanks again!

September 11, 2023

Good dealership to go to. Service personal was informative and prompt with waiting time and courtesies More

by YWILLIAMS071
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and compliments for our service team. Thank you for the high marks for our service consultant Sam Weisman. Thank you for choosing Coastal Kia for your automotive service needs.

September 10, 2023

I was happy with the experience. Very professional, competent, efficient. Spent extra time on an issue I raised More

by wagnerwg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review and gracious feedback. We love the comments including, "very professional, competent, efficient." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

September 08, 2023

Checking was very easy, and I was kept aware of the progress of the servicing and the problem with a Tire More

by joshin914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review. We love the feedback including, "check in was very easy, and I was kept aware of the progress." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. Please call us if you need anything.

September 08, 2023

I've had my car serviced here at least 1/2 dozen times never had a bad experience. Greeted by I believe his name is Howard, he takes his time explaining everything and gives an honest wait time. Will cont More

by RLBRAD51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
Sep 11, 2023 -

Coastal Kia responded

We sincerely appreciate the five star service review. Your loyalty is great appreciated as well. Please reach out if you need anything. Thanks again!

September 08, 2023

Very thorough and excellent work and customer service. Great team work. They always make sure my vehicles are in the best working condition. More

by LLANG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious comments. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

September 07, 2023

Another great experience at Coastal Kia; the sixth such appointment, which was apropos considering it was there that I purchased my sixth-in-a-row Kia! Bob Tomlin greeted me at the door, making sure I was More

by HERMAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sivon Gross
Sep 11, 2023 -

Coastal Kia responded

Amazing, thank you! We truly appreciate the thoughtful testimonial. Your continued support over the years is greatly appreciated as well. It was thoughtful of you to mention Sivon Gross and Bob Tomlin by name. Congratulations and enjoy!

June 27, 2023

One of the finest car dealerships I've ever dealt with. All of the associates are true professionals and courteous in their customer treatment. More

by Falcon 11
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "one of the finest car dealerships I've ever dealt with." Thank you! It was thoughtful of you to go online and rate your recent experience. Please call us if you need anything. Thank you for choosing Coastal Kia!

June 27, 2023

Had a very good experience. Everything went smoothly and timely. We were in and out with no issues. Everyone involved was great. More

by toddtetreault.gcs
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "had a very good experience, everything went smoothly and timely." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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