Colonial Chevrolet

Had my rear brake pads replaced April 2023($500) was told didn’t need rotors because they were fine. February 2024 brought vehicle in because the brakes were grinding in reverse. Played the video with then l didn’t need rotors because they were fine. February 2024 brought vehicle in because the brakes were grinding in reverse. Played the video with then loud noise. They said they couldn’t duplicate, mentioned rust on the rotor and said you’ll be fine. 6 weeks later, “service brake system” warning. Brought the vehicle in and was told need pads and rotors for $850. Even though they were just done a year ago I was told “I don’t know why they didn’t replace the rotors too, we don’t do just pads and that that tech is no longer with us.” Obviously they did just replace only the pads. Offered $100 off. Did not perform the service, will be taking my vehicle elsewhere going forward. Additionally, on a prior visit, scratched my door and tried to fix by buffing it out and now I have clear coat damage. More

They seem so focused on sales and efficiency of pushing parts they don’t pay any attention at all to how many trips the customer has to make to get anything resolved. In a word: too compartmentalized and r parts they don’t pay any attention at all to how many trips the customer has to make to get anything resolved. In a word: too compartmentalized and rigid a program. More

I feel this is the only Service Department I can trust with my three Chevrolets, with my three Chevrolets, More

Luke and Parrish were wonderful. Super helpful, kind and patient. Highly recommend colonial of Acton! Super helpful, kind and patient. Highly recommend colonial of Acton! More

They were very helpful from the second I walked through the door very easy purchase happy to do business with would buy again from them the door very easy purchase happy to do business with would buy again from them More

I was treated very well by Jacob and John, both were professional and attentive to my needs. My only complaint was the rear taillight was not working, which held me from getting a new sticker for a wee professional and attentive to my needs. My only complaint was the rear taillight was not working, which held me from getting a new sticker for a week. However, the service department did their best to fix the problem. More

Action Chevrolet consistently has severed my family with two cars (Traverse & Equinox) for the last 6 years - we are very pleased with their professionalism and know how. two cars (Traverse & Equinox) for the last 6 years - we are very pleased with their professionalism and know how. More

Great customer service from the Service Department. Always kept me informed. Pleasure working with them Always kept me informed. Pleasure working with them More

Matt and Colonial went above and beyond to make sure I got the best deal. They helped find and organize all the paperwork I needed to get a tax credit on the plug in hybrid we purchased from them. They ev got the best deal. They helped find and organize all the paperwork I needed to get a tax credit on the plug in hybrid we purchased from them. They even over-nighted a document needed to register my car. And the car was gassed up, cleaned and ready to drive when they brought it to my house - now that is going the extra mile to make a customer happy. Thank you Matt and the Colonial team for all of your help. More

i had a very easy experience from start to finish. I've purchased several Vehicles.all good I've purchased several Vehicles.all good More