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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

4.9
1,820 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,820 reviews

November 09, 2026

Nice visit this morning. I thought my remote start wasn't working. Turns out I wasn't using my remote correctly. More

by DONNAROBINSON01453
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maynor Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2026 -

Colonial West Chevrolet of Fitchburg responded

We're glad your morning visit helped clear up how to use the remote start on your Chevrolet Equinox. Thanks for rating us five stars! Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

Nov 09, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your experience, Donna! I’m glad to hear that your visit to Colonial West Chevrolet of Fitchburg was nice and that we could help clarify the remote start situation for you. If you have any more questions or need assistance in the future, feel free to reach out. We look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 06, 2026

Everyone was very helpful and courteous. Service was done quickly .waiting time was minimal. and professional. More

by thomasperla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2026 -

Colonial West Chevrolet of Fitchburg responded

We're pleased the service on your Chevrolet Corvette was handled promptly and that our team provided attentive, respectful care throughout your visit. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

November 05, 2026

Pamela referred me to Colonial Wedt Chevrolet and I meet with Robb. He listened to what I wanted and found me the perfect SUV. With thd help of Carlos I was able to get into my SUV for even less that what I More

by Jacques.MaryAnn67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Dodd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2026 -

Colonial West Chevrolet of Fitchburg responded

We're glad Robby listened to what you wanted and helped you find the right Jeep Compass, with paperwork and delivery handled at your workplace. Your kind words about Robby and Carlos mean a lot to our team. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

November 04, 2026

Drove up from the Southshore to purchase a truck and it was well worth it! Easy process working with Rob and I was able to drive the truck home that day. More

by Rj.jewell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Dodd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, RJ! I'm glad to hear that your experience at Colonial West Chevrolet of Fitchburg was smooth and that Rob was able to assist you in purchasing your truck. It’s great to know that the drive from the Southshore was worth it! I appreciate your business and look forward to seeing you again. Enjoy your new truck! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 03, 2026

Always very pleasant. Service goes above and beyond. I Would highly recommend going to Chevrolet for all your services. More

by cameek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I appreciate your kind words and am glad you had a positive experience at Colonial West Chevrolet of Fitchburg. We look forward to helping you again and appreciate your recommendation! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 01, 2026

I have been coming to this dealership for the past 3 or 4 years to get my former 2018 Colorado serviced. The people are great and I always got my truck’s oil change without much waiting. The service is promp More

by Clafleur0909
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean-O Salem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review! I appreciate your loyalty to Colonial West Chevrolet of Fitchburg over the past few years. I'm glad to hear that you had a positive experience with Sean and that he was able to help you secure your new 2026 Chevrolet Colorado. Your feedback regarding the extended warranty upsell is valuable, and we will take that into consideration as we strive to improve our service. We look forward to seeing you again for your future service needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 31, 2026

I want to thank Ryan Davis for doing an amazing job with my car! He’s the best Tech you have! More

by Renarddavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Davis
Oct 31, 2026 -

Colonial West Chevrolet of Fitchburg responded

Your praise for our technician’s work on your Audi A5 means a lot to our service team. Thank you for the five-star rating! Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

October 30, 2026

i went in to have my vehicle inspected. I dealt with Pamela and Jackie. It was the finest experience at a dealership that ive ever had. Will probably be back More

by ted from accounting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2026 -

Colonial West Chevrolet of Fitchburg responded

We’re delighted your Chevrolet Trax inspection was your best dealership experience yet. Your kind words about Pamela and Jacqueline mean a lot to our team. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

October 29, 2026

Everyone was helpful in getting my car taken care of. Couldn’t recommend colonial anymore! More

by teddyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I’m thrilled to hear that everyone was helpful in getting your car taken care of. Your recommendation means a lot to us at Colonial West Chevrolet of Fitchburg. We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

October 28, 2026

The customer service is great at colonial, and the service department is great to deal with as well. Definitely my go to place More

by Lightning781
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2026 -

Colonial West Chevrolet of Fitchburg responded

Being your go to service department is a wonderful compliment to our team. We’re happy you’re pleased with the service on your Chevrolet Traverse and find our team easy to work with. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

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