Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Colonial West Chevrolet of Fitchburg
Fitchburg, MA
1,793 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service.
Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,793 reviews
September 02, 2026
This is the second vehicle I bought from Vinnie this year. He is friendly and very knowledgeable and patient. Vinnie even went above and beyond and brought the vehicle to my house to show my wife. My wi year. He is friendly and very knowledgeable and patient. Vinnie even went above and beyond and brought the vehicle to my house to show my wife. My wife couldn't be happier with how Vinnie treated her and her new car. Thanks again! More
by TBEAN
September 02, 2026
service was great, dealt with pamela and jackie. ten out of ten, will be back again ten out of ten, will be back again More
by ted from accounting
September 01, 2026
I went to pick my son up from colonial when I saw my beautiful new Ram. Vinnie was very nice and approachable. He and Geno made the whole process very smooth. Thanks again for all your help! beautiful new Ram. Vinnie was very nice and approachable. He and Geno made the whole process very smooth. Thanks again for all your help! More
by TW22
September 01, 2026
Was in the market for a new truck, Shelley and the crew notified me when the one I was looking for came in. Sales team was fast, courteous and had my new truck ready the same day. notified me when the one I was looking for came in. Sales team was fast, courteous and had my new truck ready the same day. More
by David
Employees Worked With
August 31, 2026
We recently bought a 2026 Colorado from Colonial West Chevrolet. Our experience was excellent, from our first contact with John to our dealings with Hasan, we never felt any pressure to buy. Hasan was ex Chevrolet. Our experience was excellent, from our first contact with John to our dealings with Hasan, we never felt any pressure to buy. Hasan was extremely helpful and honest. He made sure all our questions and concerns were answered. We would definitely buy from them in the future. More
by suezk70
August 18, 2026
The staff is great. My salesperson Hasan was awesome and very attractive to all my needs. I am truly grateful that he had all the patience with me and the long process o My salesperson Hasan was awesome and very attractive to all my needs. I am truly grateful that he had all the patience with me and the long process of my purchase. Keep up the great work 👍 More
by jocelyn.madera
August 16, 2026
Recently purchased a 2017 Nissan for my son. Had an issue with the window weatherstripping so brought the vehicle in for service. Edison handled the issue quickly and had me ba k on the road wit Had an issue with the window weatherstripping so brought the vehicle in for service. Edison handled the issue quickly and had me ba k on the road within an hour. More
by BruinsFan15
August 07, 2026
We havevbeen using the service at Colonial West for years and the provide excellent and honest work. Very kind and knowledgeable and the provide excellent and honest work. Very kind and knowledgeable More
by robertatibbetts45
Employees Worked With
August 01, 2026
I've had some terrible experiences with other dealership, but everyone I've worked with at colonial has been great. Pam in the service department is wonderful and so are Edison and Jacqueline. Shelby in sale but everyone I've worked with at colonial has been great. Pam in the service department is wonderful and so are Edison and Jacqueline. Shelby in sales was so easy going and didn't put any pressure on me when I was still shopping around. I can't recommend colonial West enough to anyone looking for a new, used, or classic car. More
by mammajamma321
July 30, 2026
Easy to schedule and easy to deal with. Quick service and straightforward. Will continue to bring my vehicle in. Quick service and straightforward. Will continue to bring my vehicle in. More
by Khhgdane
Employees Worked With
