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Colonial West Chevrolet of Fitchburg

Fitchburg, MA

4.9
1,820 Reviews
Due to our dedication to customer satisfaction, the Colonial Automotive Group sells over 10,000 vehicles annually, and is one of the fastest growing and largest dealership organizations throughout New England. The foundation of our success has, and continues to be, built on the principle of providing our customers the best value, combined with a superior level of customer service. Colonial West Chevrolet takes great pride in offering the highest quality pre-owned vehicles to our valued customers. Each pre-owned vehicle is thoroughly inspected by our Service department to ensure your complete satisfaction. We also offer extended warranties up to 100,000 miles and great financing options. Call today for details. Please print this vehicle and present the listing to your sales consultant. You can view our entire inventory at www.Colonial-West.com 24 hours a day.
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314 John Fitch Hwy

Fitchburg, MA

01420

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Showing 1,820 reviews

September 01, 2026

Was in the market for a new truck, Shelley and the crew notified me when the one I was looking for came in. Sales team was fast, courteous and had my new truck ready the same day. More

by David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maynor Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Dodd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2026 -

Colonial West Chevrolet of Fitchburg responded

Our sales team, including Shelley, enjoyed guiding you to the right truck and having your new Chevrolet Colorado ready that same day. Knowing you found our notifications prompt and our service efficient is very rewarding. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

August 31, 2026

We recently bought a 2026 Colorado from Colonial West Chevrolet. Our experience was excellent, from our first contact with John to our dealings with Hasan, we never felt any pressure to buy. Hasan was ex More

by suezk70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hasan Zahid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I’m thrilled to hear that your experience at Colonial West Chevrolet of Fitchburg was excellent, especially your interactions with John and Hasan. It's great to know that you felt no pressure and that all your questions were answered. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

August 18, 2026

The staff is great. My salesperson Hasan was awesome and very attractive to all my needs. I am truly grateful that he had all the patience with me and the long process o More

by jocelyn.madera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hasan Zahid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2026 -

Colonial West Chevrolet of Fitchburg responded

We’re glad Hasan could guide you patiently through each step of your used Ford Transit-150 purchase. Your praise for Hasan’s attentiveness and our team’s dedication to your needs means a lot to our team. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

August 16, 2026

Recently purchased a 2017 Nissan for my son. Had an issue with the window weatherstripping so brought the vehicle in for service. Edison handled the issue quickly and had me ba k on the road wit More

by BruinsFan15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2026 -

Colonial West Chevrolet of Fitchburg responded

Prompt and reliable repairs are at the heart of how our service department operates. Hearing that Edison fixed the weatherstripping on your Nissan Sentra and had you back on the road in under an hour means a lot to our team. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

August 07, 2026

We havevbeen using the service at Colonial West for years and the provide excellent and honest work. Very kind and knowledgeable More

by robertatibbetts45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Shepherd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2026 -

Colonial West Chevrolet of Fitchburg responded

After years of trusting our service department for your Buick Encore, hearing that our honest work and friendly expertise continue to meet your expectations means a lot to our team. We’re glad each visit has felt welcoming and professional. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

August 01, 2026

I've had some terrible experiences with other dealership, but everyone I've worked with at colonial has been great. Pam in the service department is wonderful and so are Edison and Jacqueline. Shelby in sale More

by mammajamma321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : shelby
Aug 01, 2026 -

Colonial West Chevrolet of Fitchburg responded

It’s wonderful to hear Pamela, Edison, and Jacqueline made your Chevrolet Spark service visit a positive experience. We’re glad the sales team provided a relaxed, no pressure environment. Thank you for recommending us and we look forward to helping with any future vehicle needs. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

July 30, 2026

Easy to schedule and easy to deal with. Quick service and straightforward. Will continue to bring my vehicle in. More

by Khhgdane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for noting how easy scheduling and service were for your Chevrolet 1500. Pamela and our team appreciate the chance to keep you on the road with quick, straightforward service. We look forward to helping with your next visit. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

July 30, 2026

Great dealership from sales. Rob Dodd right into the service department. Scheduled oil change. Entire rotation. Always up to par More

by stephentirish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Dodd
Jul 30, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your review, Stephen! I’m thrilled to hear that you had a great experience at Colonial West Chevrolet of Fitchburg and that Rob provided excellent service. I appreciate your trust for your oil change and tire rotation. Looking forward to seeing you again for your next service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 29, 2026

Best experience purchasing a vehicle for our business. A very well oiled machine that worked together to get us in and out quickly. We researched what we wanted, they had it. We drove 2 hours to get there More

by Standish Fire & Security, Inc.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2026 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I am thrilled to hear that you had such a positive experience at Colonial West Chevrolet of Fitchburg. It's great to know that we're able to work efficiently to help you find the perfect vehicle for your business. I truly appreciate the effort you made to visit us and we're looking forward to assisting you with your next purchase. Safe travels, and see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 27, 2026

Great service, quick and efficient, waiting area is comfortable and clean. Staff are nice to deal with More

by dr01420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2026 -

Colonial West Chevrolet of Fitchburg responded

We’re glad our team provided quick and efficient service and that you found the waiting area comfortable and clean. It’s great to hear our staff made your visit pleasant. Thank you for entrusting your Cadillac CTS to us. Jeff Chandler General Manager 978-342-8713 jchandler@colonial-west.com

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