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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
6,979 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 6,979 reviews

May 18, 2023

Mathew was totally professional and polite. I have no issues driving into DCH. I appreciate being able to wait in a relaxing setting. More

by PMENDOLIA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We appreciate your positive feedback.

May 17, 2023

Everyone was polite and Matthew explained things clearly. Car was done in a reasonable amount of time. More

by nancyholmesdoyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We appreciate your positive feedback.

May 16, 2023

He provides great customer service , is honest and listens to customers concern. He is an asset to wappinger Toyota More

by Sunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karl Boye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We appreciate your positive feedback.

May 16, 2023

Avi was the best! He made sure that we were satisfied and properly taken care of. More

by Sunkissedb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avi
May 16, 2023 -

DCH Wappingers Falls Toyota responded

We're so glad to know that Avi was so helpful with your needs. Thanks for sharing your kind remarks.

May 17, 2023 -

Sunkissedb1 responded

Very good service

May 16, 2023

Service was speedy considering it was pretty busy. The young lady that serviced our 4 Runner was very informative and friendly. Definitely taking our vehicle there again. More

by Bylal78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren
May 16, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 16, 2023

Great. Except when using blade to replace inspection sticker they cut the side panel next to windshield leaving minor hole gashes. Please be more cautious a More

by ED_JOHNSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mat M. He was great not sure who worked on car though.
May 16, 2023 -

DCH Wappingers Falls Toyota responded

Mr. Johnson, thank you for taking the time to complete a review. I am sorry to hear we damaged the trim around your windshield. Please accept our apology. Next time you are in for service we will take a look to see what can be done to repair the damaged molding. Regards, Lee Burns, General Manager

May 15, 2023

Quick and courteous everyone was lovely. Everyone was courteous. The whole wait time was very short. I appreciate it being able to come in the same day I made the appointment. More

by dawn
Recommend Dealer
Yes
May 16, 2023 -

DCH Wappingers Falls Toyota responded

We're so glad to know that our team was so helpful with your needs. Thanks for sharing your kind remarks.

May 14, 2023

Matthew Rivera is amazing. He always makes me feel important and never rushed. I tell my other friends with Toyotas to definitely go to Matthew. What else can I say? More

by FGLADS
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

DCH Wappingers Falls Toyota responded

Matthew Rivera is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

May 14, 2023

Misdiagnosed, misquoted, overcharged, poor deceitful practice, would not recommend. I was given a quote then she came back and said it’s actually double what they initialed said. I had my car repaired w More

by aross4164
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah alvarez
May 14, 2023 -

aross4164 responded

I want my money back for the inspection you charged me. Not even close to what was needed to make the fix and I did for a fraction of the cost you people were trying to charge me

May 16, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

May 13, 2023

They were very polite and efficient. They informed me of everything that was done and did it quick. More

by maritz91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We appreciate your positive feedback.

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