DCH Wappingers Falls Toyota

From the sale to the service this dealership is the best. Professional and very customer oriented best. Professional and very customer oriented More

I bought a used car from DCH. They were very helpful and I would go back for any future purchases I would go back for any future purchases More

Initially, my husband and I went into DCH not intending to purchase a vehicle but, rather to see what our options were. From the moment my husband and I came into the dealership and met with your salesman, to purchase a vehicle but, rather to see what our options were. From the moment my husband and I came into the dealership and met with your salesman, Joe Worthington, he made it an extremely positive, pleasant and informative experience for us. He took the time to go over our financial options,, showed us the vehicles in stock and went over, in detail, the features of the vehicle we were considering purchasing. Because of the great experience we had in dealing with Mr. Worthington, we made the decision that day to purchase our new vehicle. When we went to pickup our new vehicle he made sure we left feeling very confident and happy with our new vehicle purchase, and we were, thanks to him. Mr. Worthington truly is a credit to your dealership. We love our new vehicle and can not thank Mr. Worthington enough for all his time and all he did to make our experience an amazing one. More

Buyer beware!!! Please read before you even think about purchasing a vehicle from this dealership! I went in looking for a RAV4. Avi, my salesman told me every car on the lot is going for $3,000 over st purchasing a vehicle from this dealership! I went in looking for a RAV4. Avi, my salesman told me every car on the lot is going for $3,000 over sticker if you are local and $5,000 over if you are from out of town...I accepted that considering the COVID/supply chain issue time we are in. I waited 2 weeks for the car to arrive only to find it with dirt on the front and with tape pieces leftover on the hood after a clear coating was supposedly (but unknowingly) added on. I then went to sit with the finance manager, Kevin McCarthy, to finish the deal. After looking over the paperwork, I realized that almost $1,000 worth of "dealer added accessories" had been added on without ever being explicitly disclosed to me. If I had known, I would have never opted for nitrofill in my tires and a clear coat over the car. They refused to remove the charges. BUT don't worry if this happens to your deal too- just walk out and they'll call you the next day and agree to remove those charges. So I went back the next evening and before getting too far into the process I wanted to make sure that I was receiving the special "Toyotathon" 1.9% financing- a special that was being run for my model of car on all trims. Kevin first told me there was no such special being run until I showed him the posting on his own website (https://www.toyota.com/upstateny/deals-incentives/rav4hybrid_apr_372648/). He then told me I did not qualify. I was surprised to hear this because I have great credit; I purchased another vehicle 3 days later and that dealership told me I have excellent credit. I told him I had no problem having a cosigner come immediately so I would receive the rate I was entitled to. In the meantime, I had asked him to show me the decline form showing that I in fact was ineligible. His response to that was, "no buddy, I'm not pulling it up for you." CORRECT ME IF I AM WRONG, BUT I DO BELIEVE IT IS ILLEGAL TO NOT SHOW THE DECLINE FORM IF THE CUSTOMER ASKS. When I asked again for him to either show me the form or to go run it in the first place, he asked me to go back to Avi's desk while we wait...for him to actually run it...who knows. At that point the general sales manager, Daryl Callahan, came over and told me he "simply wasn't interested in doing the deal at 1.9%" and that he was "more than happy to go forward at 6.19% as that would make the deal worth it to them." Long story short, I went down the street to Hudson Valley Volkswagen and now happily drive a Tiguan that was immediately available, less expensive with nicer trim features (not $3,000 over sticker), and had the pleasure of dealing with an honest and trustworthy salesman and finance manager. Eric, Hunter, and Chip at Volkswagen were amazing! ***The team at Volkswagen was also able to tell me that Toyota did in fact run my credit for the special financing, that it was great, and that I did qualify and would qualify for any financing offer...shocker! 🙄 More

Great dealership I’ve bought 4 cars from them in the past 3 years always friendly service will recommend to my friends and family will buy from them again Dylan in finance is great 3 years always friendly service will recommend to my friends and family will buy from them again Dylan in finance is great More

It was much better if there is a lot of smiles in the whole department. 　　　　　 the whole department. 　　　　　 More

Pleasant to deal with. Hard to get appointment, though. Online reservations have limited choices especially if you have more than one car in the computer system. Online reservations have limited choices especially if you have more than one car in the computer system. More

INSPECTION & FIXES WERE DONE PROMPTLY AND WAS BACK AT MY JOB IN NO TIME - COURTEOUS FRIENDLY STAFF AND PROMPT EFFICIENT SERVICE MADE MY DAY! JOB IN NO TIME - COURTEOUS FRIENDLY STAFF AND PROMPT EFFICIENT SERVICE MADE MY DAY! More

Although my husband did finally resolve the problem with our car after an argument with the service department, he told me that the staff was very rude and condescending when he requested an explanation of our car after an argument with the service department, he told me that the staff was very rude and condescending when he requested an explanation of a diagnosis which turned out to be a scam and completely wrong. We are very disappointed at the attitude and quality of his experience. We have purchased at least five vehicles from your dealership and never had a problem before. Your staff doesn’t need to be rude and give my husband dirty looks when he is right and called them out on it. At the end of the service my husband did smooth over the tension. The person we paid at the counter did not honor the discount card we received in the mail. Very disappointed and will not be recommending your service department. Nicole Tempestilli More

Our salesman, Dan, was very helpful as was our service man Keith. Had a problem and their mechanic did a great job in short time. Financial dept was fast and easy. Would definitely use them again. man Keith. Had a problem and their mechanic did a great job in short time. Financial dept was fast and easy. Would definitely use them again. More