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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,427 Reviews
Call Service Center (845) 288-1303

4,427 Reviews of DCH Wappingers Falls Toyota - Service Center

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November 19, 2023

Great establishment great customer service Always willing to go above and beyond. I highly recommend this place More

by wpfd47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Berenguer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

November 18, 2023

Had appointment for oil change at 11:30am. Sat there for 2 and half hours Tool long just to get oil changed More

by MASON2132
Recommend Dealer
No
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Nov 20, 2023 -

DCH Wappingers Falls Toyota responded

I wanted to extend our sincerest apologies for the extended wait time you experienced recently. Your time is valuable, and we regret any inconvenience caused by the delay in our service. We're dedicated to providing prompt and efficient service, and we fell short of our usual standards during your recent visit. Please know that we're taking immediate steps to address this issue and prevent it from happening in the future. Thank you for your continued support and understanding. We look forward to serving you better in the future.

November 18, 2023

Good Even though the company did not inform me or anyone of multiple techs being off due to covid causing my appointment time to be 3 hours longer then expected More

by ALAN.HAGERTY0394
Recommend Dealer
Yes
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Nov 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback and for bringing this to our attention. We'll be sure to share your comments with our management team so we may improve.

November 18, 2023

My experience was more than excellent! ! Every single person I dealt with went above and beyond! More

by rosannec55
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Nov 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

November 18, 2023

DCH Toyota Wappingers NY did a great a job accommodating me with professional service they provided in a timely manner. More

by MT564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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Nov 18, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

November 17, 2023

Friendly professional that is more than enough information. I believe is should work thank you More

by BigBus5130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

November 17, 2023

Friendly prompt service. The coffee and tea service is appreciated. What happened to the bagels? More

by Jane Vagnoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your feedback. We'll share your comments with our management team in order to improve your next visit.

November 17, 2023

Good atmosphere, great help. Respectful and courteous We were so happy with our purchase we are going to buy another vehicle through DCH Wappingers More

by mikemje69
Recommend Dealer
Yes
Employees Worked With
Francisco
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Nov 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

November 17, 2023

On-time, reliable, and very nice to customers, make sure the cars are in perfect condition, and even make it easier for customers to afford servicing by providing payment plans. the workers are very smart a More

by ROSEMARYMILLINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that our team provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

November 16, 2023

I would recommend this service center to anyone with a Toyota.. it was fast smooth and I’m pleased with the employees communication and professionalism.. thanks More

by ASCH032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Freitas
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Nov 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

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