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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,354 Reviews

4,354 Reviews of DCH Wappingers Falls Toyota - Service Center

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June 30, 2023

The service department manager blanco was very unprofessional. Toyota’s warranty service is even worse! More

by Stanley D.
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
blanco simpson, Kristopher
Jul 06, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

June 30, 2023

Tom was great to work with. He was very helpful and knowledgeable with all my questions about my service visit. More

by Jeff146
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

June 30, 2023

The full detail (inside and out) was excellent. Car was showroom ready. While surprised that brake was needed at 27000 miles assume the work was done just as well. The only negative I have is th More

by dmitchell22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to help with your needs and thanks for sharing your comments.

June 30, 2023

Th sign in was effortless. Christopher checked in with me to explain why it was taking so long. He will call me when the missing part is available. I was very satisfied with th More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher……..
Jul 01, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words for Christopher.

June 29, 2023

In our journey to find are are replacement 4Runner be returned to DCH Toyota where the staff was once again very pleasant to work with More

by BOWHUNTER825
Recommend Dealer
Yes
Employees Worked With
David Kolozy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Are salesperson angel was very knowledgeable and pleasant to work with I would give him definitely a five-star rating
Jun 29, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

June 29, 2023

Routine visit, service provided promptly and with courtesy. Nothing negative to say; will continue to have my RAV4 Prime serviced there. More

by wallgrom72
Workmanship
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

June 28, 2023

Very friendly . The waiting area is very clean. They take care of all the problem I have. More

by YESUE92021
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

June 28, 2023

No hassle's. In and out with my oil change. I will be returning to this dealership. More

by rtwef9
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Jun 28, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

June 27, 2023

It was a great experience! Everyone was very professional and a pleasure to deall with. More

by TIRV13
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

June 27, 2023

The staff is very friendly , professional and listens to concerns. They addressed the issue quickly and answered all of my questions. Love the video the mechanic did to show the work that was being done. Al More

by ddipi
Workmanship
Recommend Dealer
Yes
Employees Worked With
Matt (service), Blanca (service)
Jun 28, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that Blanca and Mathew were able to take care of your vehicle in a timely manner!

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