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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,446 Reviews
Call Service Center (845) 288-1303

4,446 Reviews of DCH Wappingers Falls Toyota - Service Center

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April 26, 2025

I enjoyed my tea and the office space so I could do some studying and reading while waiting. More

by JENNYLINETTE
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Rivera
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Apr 26, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad you enjoyed the tea and found the office space comfortable for studying and reading while you waited. We look forward to welcoming you back again!

April 26, 2025

It was efficient enough. I was told it would be 40 minutes to fix but unfortunately it was more like an hour. The waiting area was spacious and neat, which made the waiting p More

by Keerthana124
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Apr 26, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We apologize for the extra time on your repair—it’s our goal to meet our estimated windows, and we’re sorry we fell short. We’re glad our spacious waiting area helped make the time more comfortable. We appreciate your understanding and will work to improve our timing accuracy. Please let us know if there’s anything else we can do for you.

April 25, 2025

Great service. Especially with your representative , Mellissa Tyler. She was polite and informative. Thanks again!! More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're so glad to hear that Mellissa Tyler provided you with excellent service. We’ll be sure to pass along your kind words. Thanks again, and we hope to see you next time!

April 25, 2025

They fixed my transmission issue, no problem. Car runs great now No more transmission issues More

by rmac69
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Deems
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Apr 25, 2025 -

DCH Wappingers Falls Toyota responded

We're happy to hear your transmission issue was resolved smoothly and that your car is running great again! Thanks for trusting us with your vehicle—we’re here if you need anything in the future! 🚗💨

April 23, 2025

I was not there as I was ill but my daughter had a smooth experience filling in for me More

by SOB623
Recommend Dealer
Yes
Employees Worked With
Matthew
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Apr 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your feedback! We're so glad to hear that your daughter had a smooth experience in your place. We hope you're feeling better, and if you need any assistance, don't hesitate to reach out. We're here to help!

April 23, 2025

It was just a routine inspection, so nothing unusual I was in and out within the promised amount of time. More

by bluremy
Recommend Dealer
Yes
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Apr 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We're glad to hear your routine inspection went smoothly and was completed on time. We appreciate you trusting us with your vehicle and look forward to seeing you again for your next visit!

April 23, 2025

Excellent communication throughout the process. Easy in and out. All people I met were attentive and polite. Thank you More

by preillyirsa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're thrilled to hear that your experience was smooth and that our team provided excellent communication and service. We truly appreciate your visit and look forward to helping you again in the future!

April 23, 2025

She works with a great team! Judy, the manager Rob, and the whole team are great, informative and helpful More

by ebaecher
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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Apr 23, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review! We're so glad to hear that Judy, Rob, and the entire team provided you with great service. We truly appreciate your kind words and are thrilled that you had a positive experience. Looking forward to working with you again in the future!

April 19, 2025

Great service, very professional Very efficient and got my car back to me quicker than I expected More

by CUPIN94
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
Report | Print
Apr 20, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear you had a smooth and efficient experience. We appreciate your trust and look forward to seeing you again! 🚗✨

April 15, 2025

No communication initiated by dealership. Very poor communication. Quote for work was ridiculously high. Expected more. More

by PATRICIA.FITZGIBBON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy Deems
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2025 -

DCH Wappingers Falls Toyota responded

Patricia, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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