DCH Wappingers Falls Toyota - Service Center

Great service. All of the needs my car hardware met always a pleasant experience. we will see you next time. All of the needs my car hardware met always a pleasant experience. we will see you next time. More

The person Tom I spoke with was very straightforward up front and courteous. As soon as a problem was diagnosed he promptly called me and explained what needed to be done and the cost. I also got to take a front and courteous. As soon as a problem was diagnosed he promptly called me and explained what needed to be done and the cost. I also got to take a ride with a service tech to tell him the noise I was talking about. His name was Jose and he was excellent. More

Zion Moore was very patiently and helpful with us, when we bought our car, thank you so much the best dealer we bought our car, thank you so much the best dealer More

Great customer service, work done professionally and timely and good communications regarding completion. Service Advisor Judy even drove car around building to meet us. timely and good communications regarding completion. Service Advisor Judy even drove car around building to meet us. More

The best in the area waiting room comfortably and the staff was on top 👌 of it they completed the job at a reasonable time staff was on top 👌 of it they completed the job at a reasonable time More

Very polite. However very expensive and didn’t have parts ready available. Labor fees charged individually and left car there. Didn’t put info on oil change on However very expensive and didn’t have parts ready available. Labor fees charged individually and left car there. Didn’t put info on oil change on window and another thing nit changed. More

As always everything was excellent ! The service advisor explained all work being performed and all costs. I couldn't be happier ! The service advisor explained all work being performed and all costs. I couldn't be happier ! More

Service was great. Looking forward to go back. did an inspection in an oil change but did not get my oil change sticker for the windshield but call back and they said t Looking forward to go back. did an inspection in an oil change but did not get my oil change sticker for the windshield but call back and they said they would mail it to me as soon as possible so hope to get it in the mail but service was good. More

The dealership is great for buying a car but the service center is completely lacking. I just had a service done and waited for my vehicle. I booked a 730 am appointment so I would first in line. There was center is completely lacking. I just had a service done and waited for my vehicle. I booked a 730 am appointment so I would first in line. There was a lack of communication on when my car would be ready. I agrr3d to the recomme ded swrvices and that took and extra 90 minutes onto of the 60 i already waited for. I wanted to use a coupon when I went to check out and was told I had to give it to the person assisting me before the paperwork was printedbut i was not giben that option. Needless to say I was very annoyed. The service took over 2 hours and I paid more than anticipated. No happy. I have been buys g cars at this dealership for week over a decade and the service department is severely lacking in customer service and communication. More

As always, the service was prompt, courteous and complete. I’m very happy with it. complete. I’m very happy with it. More