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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,333 Reviews
Call Service Center (845) 288-1303

4,333 Reviews of DCH Wappingers Falls Toyota - Service Center

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February 02, 2023

Amazing service and staffs. They were very helpful and was able to fix the problem with my car. Above and beyond. Thanks again! More

by linamerrill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2023 -

DCH Wappingers Falls Toyota responded

It's really nice to hear that our team is amazing and everyone was very helpful with your needs. Thanks!

February 02, 2023

Very clean service techs cooperative very helpful done on time will use again did all point check which I like that is done at dearship More

by Louis.gg80@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael OHARE
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Feb 02, 2023 -

DCH Wappingers Falls Toyota responded

We're so glad to know that our techs were very helpful - thanks!

February 01, 2023

They helped me get my car fixed and communicate every step of the way. Dealt with Judy in service and she was very helpful and answered all my questions More

by Cheyennelucy84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judith gustavsson
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Feb 01, 2023 -

DCH Wappingers Falls Toyota responded

It's really great to hear that Judy in our service department was very helpful and able to answer all of your questions. Thanks for sharing your kind remarks!

February 01, 2023

Awesome dealer I will buy my next truck from them. The salesman was very understanding and the financing guy was willing to help anyway he could. Thank you all so much More

by John
Recommend Dealer
Yes
Employees Worked With
Chris Heimink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

DCH Wappingers Falls Toyota responded

It's wonderful to know that our team was so helpful and you're pleased with everything. Thanks for sharing your kind remarks.

February 01, 2023

This dealership is friendly, professional and knowledgeable.Both sales and service! Enjoy your Toyota today! More

by June chutka
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2023 -

DCH Wappingers Falls Toyota responded

Thanks for your kind remarks for our team. It's wonderful to hear that everyone was friendly and professional as well as knowledgeable.

February 01, 2023

Was the worst experience I ever had at a dealership. Tied my car up for 3 days wanted to charge me 3 hrs at 157 an hr. to diagnose Without guarantee finding the problem. Took my truck back my local s More

by Thehenstro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben .
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Feb 02, 2023 -

DCH Wappingers Falls Toyota responded

Dear Thehenstro, I'm really sorry to hear this. We really tried to do our best to help you. When you brought your Tacoma into us you indicated your local shop, and Hudson River truck and trailer wanted to rewire the entire vehicle. After we spent an entire day looking into your concern, We determined that there were more aftermarket accessories that were old, poorly installed, or coming apart that needed to be addressed in order to diagnosis this properly. We charged you nothing for the time we had into it. We understand you had a concern with the age and miles on the vehicle. Please understand, we do things the right way, or not at all. Benjmain Carlson Fixed Operations Manager 845-296-4261 bcarlson@dchusa.com

Feb 02, 2023 -

Thehenstro responded

I have know idea what kind of aftermarket parts you are referring to it’s a stock tow package. It was the towing converter relay 8198504010 Part #. North road auto diagnosis and repair was 2 hrs .. everything works fine now

January 31, 2023

Very disappointed in my last service. I was charged for a tire rotation which never happened. When I called to complain the manager was not available and had the service advisor call back More

by markrussell1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Would give the service manager a big 0 if I knew who they were
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Feb 01, 2023 -

DCH Wappingers Falls Toyota responded

Hello Mr. Russell, I'm sorry to hear that your experience was not great. I did speak to Jason who helped you. He let me know he took responsibility for the error and wanted to contact you on his own. I wasn't made aware until I saw this review. We empower our people to handle concerns and encourage them to make the right decision for a speedy resolution. I'll work more with Jason on this matter. In the meantime a check request was made, and addition to that a credit in the same amount was issued to your account. Thank you, Ben Carlson Fixed Operations Manager 845-399-5589

January 30, 2023

DCH Wappingers Toyota has been a top notch service center since I have owned my Toyota. More

by Mcblitz91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Report | Print
Jan 30, 2023 -

DCH Wappingers Falls Toyota responded

It's nice to know that our team provided you with top notch service and you're pleased with everything. Thanks!

January 27, 2023

Friendly, knowledgeable, and professional staff provide quality services. Listen to questions and respond with clear answers. More

by ANGELICADONES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2023 -

DCH Wappingers Falls Toyota responded

It's really great to hear that our team is friendly, knowledgeable, and professional. We also enjoy knowing that our team was able to answer your questions as well. Thanks!

January 26, 2023

I like my first visit to your dealership It was pleasant, people were professional ,friendly and helpful. I will be making it my main dealership to get my car serviced. This dealership came highly recommen More

by bellana8844
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Jan 26, 2023 -

DCH Wappingers Falls Toyota responded

It's wonderful to hear that our team is very professional ,friendly and helpful. We're very glad to know that you'll be choosing us for your service needs and you're willing to recommend us so highly as well. Thanks!

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