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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,333 Reviews

4,333 Reviews of DCH Wappingers Falls Toyota - Service Center

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January 21, 2023

Great dealership always nice service people to deal with and take the time to take care of the customer More

by strwbs7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2023 -

DCH Wappingers Falls Toyota responded

It's really nice to hear that our team has been very helpful with your needs and you're pleased with everything. Thanks!

January 20, 2023

Sales people are polite ditrect and prompt getting back to me they listen and respond professional More

by linsgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

DCH Wappingers Falls Toyota responded

We really appreciate your kind remarks for our team - it's great to know that everyone was professional, thanks!

January 20, 2023

Very professional and quick. Keith was a pleasure to work with. Waiting room is extremely accommodating More

by ESALMONESE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith
Jan 20, 2023 -

DCH Wappingers Falls Toyota responded

It's so great to hear that Keith was a pleasure to work with and you really appreciated our waiting room, thanks!

January 19, 2023

I like the dealership and 98% of the workers. . I did have a little verbal exchange of words with one of the service representative that draw up your paperwork to have your car serviced. That situ More

by Cathy112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

DCH Wappingers Falls Toyota responded

We really appreciate your feedback and we're glad to know that our general manager was very helpful to you, thanks!

January 18, 2023

Josh sold me my new Toyota Camry SE AWD. He was super nice and helpful. More

by JOANETTE100
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

DCH Wappingers Falls Toyota responded

It's great to hear that Josh was super nice and helpful. Congratulations on your new Toyota Camry SE AWD and we'll look forward to helping you again with any future needs!

January 18, 2023

Awesome customer service and professional staff. Very thorough with the service and answered all my questions More

by christinegbronx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

DCH Wappingers Falls Toyota responded

Thanks for sharing your kind remarks about the professionalism of our team members. We're very glad to know that everything was thorough and you were able to get all of your questions answered as well.

January 18, 2023

The work on the car was fine, but I specifically asked to have car recommendations written. (They where not) This particular service center is clearly understaffed, making it an extremely long wait diffic More

by POLORSPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact Benjamin Carlson at 845-296-4261.

January 18, 2023

I’m always able to schedule an appointment within a reasonable amount of time and work is completed in stated timeframe. This past service appointment, I dealt with Jason as my service advisor, and he More

by rjleone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

DCH Wappingers Falls Toyota responded

We're very glad to hear that Jason was helpful and your service visit was prompt and completely in a timely manner. Thanks for sharing your kind remarks!

January 17, 2023

In Paper work it claimes the filters were extremely dirty, but was not asked to change More

by azzone25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Gasiunas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

DCH Wappingers Falls Toyota responded

Hi Michael, I'm sorry to hear your experience was not great. I called and left you a voicemail to discuss further. Look forward to speaking to you. Thank you, Ben Carlson Fixed Operations Manager

January 16, 2023

Very clean and organized. You're always well informed about what's happening with your vehicle. More

by JRPALOMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jan 16, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your kind remarks for our service team. It's great to hear that you were well informed about your vehicle's progress. Thanks again!

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