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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,343 Reviews

4,343 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 08, 2022

Always willing to please. Accommodating.Friendly. Good location Will continue to have DHC work on my car. More

by littlehog1108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback! We're so happy you had such a great experience at our dealership and we look forward to working with you again in the future!

September 06, 2022

I had 715 appt for an oil change and did leave until almost 10am. The receptionist was sweet and genuinely apologetic, but almost a 3 hr wait for a scheduled simple oil change is ridiculous. More

by M2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

DCH Wappingers Falls Toyota responded

Dear M2, I’m very sorry to hear this. Please contact me as soon as you can so I can learn more about what happened. This is not our standard. This sound very excessive and I’d like the opportunity to correct it. I can be reached at 845-296-4261 Thank you, Benjamin Carlson

September 06, 2022

Great service; resolved issue that I had only noticed recently but I hadn't listed for service. Clear, concise and timely communications. Thanks Matt and Service Team More

by skoogs
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! It's a pleasure to know our team could assist you and provide you with outstanding service.

September 06, 2022

Very friendly staff, they make me feel welcomed. Fast service and great communication to keep me informed on the status of my vehicle. More

by Cfacci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Viggiano
Sep 07, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent feedback! We're so happy our team could assist you and provide you with such great service!

September 05, 2022

Wonderful service, keeping me informed of how my service is going. Also, great coffee to drink. More

by ralph148841
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 05, 2022

Courteous and helpful. Found and solved issue quickly. Had me in and out within an hour. More

by neovenant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We're so happy our team could assist you and make your experience a memorable one.

September 04, 2022

The service was great. The rep and tech was patient and they were able to resolve the issue. I was extremely happy. Thanks. More

by berylina28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the excellent five-star review! We truly appreciate your kind words and look forward to working with you again in the future!

September 03, 2022

You very kindly and efficiently rescued me from the unexpected peril of a dead battery. I am very grateful. More

by Meg.Quish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 03, 2022

Service was fast and communication was good. . Very friendly service. Happy to come another time. More

by Jaji589us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

September 01, 2022

Matthew Rivera was extremely courteous and efficient and friendly. The job was completed earlier than anticipated. More

by FWLOMBARDI78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Rivera (in Sales)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Matthew!

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