DCH Wappingers Falls Toyota - Service Center

Wow, Wow, Wow, is all I can say. I took my 2023 Tacoma TRD Sport into DCH today for an oil change and tire rotation. When I purchased my Tacoma from DCH brand new, I purchased a serv I took my 2023 Tacoma TRD Sport into DCH today for an oil change and tire rotation. When I purchased my Tacoma from DCH brand new, I purchased a service plan. (I thought) that the service plan covered oil changes every 5000 miles. So when I went in for my appointment today I assumed the oil change was covered and I knew I had to pay for the tire rotation. So when they told me my plan only covered 2 oil changes a year not every 5000 miles, to say the least I wasn’t happy. So I went ahead and had them do the oil change and tire rotation. I assumed I would be paying about $150 to $200 dollars. Well to my surprise DCH not only covered the oil change that I was responsible for, they covered the tire rotation. Let that sink in for a moment, I’ve never had any company pay for something I was responsible for, and then pay even more. This proves once again to me that DCH Wappingers Toyota respects and rewards customer loyalty. I’ve had many great experiences with DCH, and just when I thought they couldn’t surpass my expectations anymore, man did they blow me away. I can go elsewhere but I choose to drive 40 minutes or so to DCH, and now again they remind me why I chose them. Hey Toyota corporation this should be your number one dealership in the northeast. More

Lauren was amazing. Great customer service. No wonder why she sit in the front. She deserve a raise. Great customer service. No wonder why she sit in the front. She deserve a raise. More

Very professional, trustworthy and concise. Enjoy working with the team to assist me with getting a new vehicle. Enjoy working with the team to assist me with getting a new vehicle. More

It's always impressive to know that Toyota goes beyond expectation and is also a pleasure to work with. expectation and is also a pleasure to work with. More

Very pleasant to deal with and a pleasure. Very prompt and efficient. Worth the drive there. Very prompt and efficient. Worth the drive there. More

This Toyota dealership is great! They were able to efficiently give me the service I needed! Very happy with the service! They were able to efficiently give me the service I needed! Very happy with the service! More

Very nice, clean, cozy chairs, TV, coffee etc. Time wait was not more than 10mins Time wait was not more than 10mins More

Matt has made it very easy to know what is going on he is very friendly and helpful!! You are the best!! very friendly and helpful!! You are the best!! More

Good. Didn’t have to wait long. Did like the video shown of tech working on my car Didn’t have to wait long. Did like the video shown of tech working on my car More

Very friendly and accommodating took care of my issue right away and I didn't even have an appointment very happy right away and I didn't even have an appointment very happy More