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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,348 Reviews
Call Service Center (845) 288-1303

4,348 Reviews of DCH Wappingers Falls Toyota - Service Center

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April 10, 2024

Toyota care done. However, AWD has malfunctioned, check engine light is on and they couldn’t find problem. Have another appointment for more “diag” More

by EMMABELLE602
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Apr 11, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

April 10, 2024

Matt was very helpful and professional with his work, thanks you to all service team. More

by jehangt3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Matt was able to take care of your vehicle in a timely manner!

April 09, 2024

Great service got us in right away treated us great and were very thorough with the car More

by JEDG29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Johns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

April 09, 2024

Had to come to your shop for the same problem twice. I have explained that problem to Thomas the first time, but when I came back he denied that I brought it to his attention before and charged me for i More

by Dr. Maher Mobasher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

April 09, 2024

Great well informed crew, Judy make sure everything got done correctly and on time. Recommend to everyone More

by ebaecher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy
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Apr 10, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Judy was able to take care of your vehicle in a timely manner!

April 08, 2024

Great customer service and communication From the time I got there until I left. Fabulous More

by wpfd47
Recommend Dealer
Yes
Employees Worked With
Judy Deems
Report | Print
Apr 08, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that our team was able to take care of your vehicle in a timely manner!

April 05, 2024

My service visit was smooth and no issues. Judy Deems was very professional and a pleasure to deal with during my service. More

by ksteub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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Apr 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad to hear that Judy was able to take care of your vehicle in a timely manner!

April 05, 2024

I had agreed with the attendant that I only needed the inspection and would wait for other service on my next visit. About 30 minutes later, my car was ready and I owed for oil and tire rotation, which I More

by c.leemcmillion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

April 05, 2024

Tom Hackett was very mean to me, but his boss Rob tried to make amends after I showed him proof by scheduling me for next day service. More

by williamschristine921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Maffucci
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Apr 05, 2024 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit and thank you for sharing your feedback. It's very nice to hear that Rob was able to help.

April 05, 2024

I had my truck serviced for the first time and loved that I received step by step updated and love to see the video inspection. Thank you DCH! More

by jenuine1430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

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