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Dana Ford Lincoln

Staten Island, NY

4.6
7,122 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,122 reviews

May 19, 2022

They were very accommodating an answer all the questions I asked and they helped to fill out all the paperwork More

by pl829
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Dana Ford Lincoln responded

Thank you for sharing your experience! It was our privilege to serve you and we hope we have the opportunity to do so again in the future. Take care! - The Dana Ford Team

May 19, 2022

Dana Ford with Ryan Peters and Jesse is one of the best dealerships in the country… If not the best! More

by S.PIERA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Cognetta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Dana Ford Lincoln responded

Wow, thank you so much for the kind review! Ryan, Jesse & the rest of the Dana Ford team look forward to your next visit!

May 18, 2022

The service department and everyone in it treated me very well like it was my own personal shop More

by Num1unc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Riccardone, Anthony Garrick
May 18, 2022 -

Dana Ford Lincoln responded

Thank you for your fantastic review! See you next time at Dana Ford!

May 18, 2022

Did not get the part that was promised and have to leave a negative feedback. More

by norbertg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex and Mike (used car manager)
May 18, 2022 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

May 19, 2022 -

norbertg responded

Doug, I called and left a message with my number. Looking forward to hearing from you so that we can resolve the issue that created the low rating.

May 18, 2022

Pleasant, but took longer than expected since there was only one appointment ahead of me. More

by PARBITRIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C. Baker
May 19, 2022 -

Dana Ford Lincoln responded

Thank you for the review and feedback. We appreciate your patience during your visit and hope we can provide you with a more efficient experience in the future. Take care!

May 18, 2022

The staff is very respectable but it’s out of their hands the customer service is terrible and I will never ever go back to Dana Lincoln again More

by Dennis Ayala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lori Allotta
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

May 18, 2022

The rep greeted me promptly and and politely. The mechanic that worked on my car was pleasant and explained everything . More

by maryleecavaioli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Schick, Felix Gonzalez, Anthony Garrick, Danielle Morales
May 18, 2022 -

Dana Ford Lincoln responded

Thank you for your review, Mary! We're so happy that our team took excellent care of you! See you next time at Dana Ford!

May 18, 2022

From the moment you walk in to the time you bang the gong on your exit after the purchase, the whole experience is nothing short of pleasant. My family and I have dealt with Ryan Peters for several differen More

by spyder105
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Cognetta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Dana Ford Lincoln responded

Thank you for taking the time to share your experience working with Ryan and the rest of our team for all of your automotive needs! We appreciate your kind words, and look forward to seeing you next time!

May 17, 2022

3 hours to buy a car is ridiculous. I showed up with a cashiers check for the car I wanted and all that had to be done was me trading in my car which you already told me what my trade More

by MARKTUTHILL1959
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 17, 2022 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

May 17, 2022 -

MARKTUTHILL1959 responded

At this point it’s really too late to fix. I was not happy. I did a lot of sitting by myself at a desk waiting and waiting and waiting. What kills Me is that I said on the phone I was on my way and I’ll be there in 3 hours. ( I live in East Hampton Long Island) I was the only person when I got there in your show room Waiting to buy a car. I had the check and My trade in all set. To Me this is a slam dunk. 1 hour in total should have been the deal. Not 3 ! To be honest with you if I lived closer To your dealership I would have left , but after investing a 3 hour trip and changing my schedule I wasn’t gonna walk. I have bought 4 cars in the past 10 Years out here where I live. Not one of those purchase’s took longer than 1 hour. I felt it odd that I had to go from Salesman’s desk , then pick up My paperwork and then walk to insurance guys desk, then back to salesman’s desk , then look at car , then walk back to salesman’s desk then to financial guys desk , then to the cashier , the. To salesman’s desk then back to insurance guys desk. You can see why it took 3 hours. I hope you fix this for future clients. I love the car , but I would never recommend you guys. In fact one of my students was interested and I told her of My experience and I thought she was gonna faint. I’m a pretty fair guy , but this left a real bad taste in my mouth as you can tell. Good luck with your business. You have a nice place , but you guys really dropped the ball on this. My total time at your place was 3:15 minutes. Plus I had to drive back to Long Island on a Friday night. Not fun ! Almost 4 hours. Unhappy customer I am For sure. Mark

May 17, 2022

They serviced my truck n everything went great the people at the service department were fantastic ty Dana Ford More

by keithdagostino49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fonsi Rodriquez
May 18, 2022 -

Dana Ford Lincoln responded

Thank you for your review, Keith! We're honored to receive this feedback! See you next time at Dana Ford!

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