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Dana Ford Lincoln

Staten Island, NY

Overview
Employees
Reviews
Vehicles
4.6
7,151 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.
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266 West Service Rd.

Staten Island, NY

10314

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Showing 7,151 reviews

December 13, 2021

good fast service . Collin was very personable, took care of all the trucks needs , service was fast . More

by jmgct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2021 -

Dana Ford Lincoln responded

Thank you for the great review! We're glad to hear Collin took great care of you & your truck and we hope to see you again next time here at Dana Ford!

Dec 15, 2021 -

jmgct responded

Thank you

December 13, 2021

Sales manager promised 2 complimentary oil changes..Said Sales manager promised 2 complimentary oil changes.. Said he forgot telling me that so they charged me will never be back purchased 3 cars from them More

by Davyduz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Sinatra
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2021 -

Dana Ford Lincoln responded

We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

Dec 14, 2021 -

Davyduz responded

Tooo late I moved on . I told Frank Sinatra to his face what he was doing was bad business.. he didn't even look up from his phone.. You lost a very good customer who works for NYC and I will do my best to keep people away from Dana . Good job Frank..

Dec 14, 2021 -

Davyduz responded

Tooo late I moved on . I told Frank Sinatra to his face what he was doing was bad business.. he didn't even look up from his phone.. You lost a very good customer who works for NYC and I will do my best to keep people away from Dana . Good job Frank..

December 13, 2021

Awful service department. Long wait times. They have had my vehicle for 35 days!!! I will never buy another vehicle from them again! More

by johnmancusonyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Sinatra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle from service is awful! , Harley Schick
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Dec 16, 2021 -

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Unfortunately due to labor shortages, shipping and part delays, as well as Government (New York State/City) COVID-19 restrictions and regulations, all aspects of our business are impacted just as they are in almost every other company doing business at this time. We do appreciate your patience during this time. However, please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

December 13, 2021

Dana is the best, if Doug can't make it happen no one can! Jorge is a great salesman, made sure I was comfortable with everything, and taught me a few thing's I didn't know about my new Timberline! Antho More

by JOEYNUMB69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Rivera
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Dec 14, 2021 -

Dana Ford Lincoln responded

We're so happy to hear that the entire Dana Ford team has provided such excellent care to you during your visits to our dealership! Thank you so much for taking the time to leave us your glowing review and five-star rating! We look forward to continuing to provide exceptional care in the future!

December 13, 2021

Super friendly and knowledgeable. Frank Sinatra was outstanding as he always has been with me. Ching is a fantastic salesman. Helped me with everything. Two of the nicest people!! Will recommend them More

by AJNASTRI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Sinatra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ching Poon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2021 -

Dana Ford Lincoln responded

Thank you for the kind comments about our team here at Dana Ford! We appreciate your business and look forward to your next visit with us!

December 13, 2021

Its been over a month since the last review and I still have to give a 1 rating, I would give a 0 but 1 is the least I can give. One again after many phone calls all I get it the run a round. I was told I More

by fpen55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margie Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Cognetta
John Daly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Sinatra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Hansen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Squeo
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Dec 20, 2021 -

Dana Ford Lincoln responded

We do apologize for the confusion. I have reached out to our staff and have looked into the situation. We did contact you in regards to this matter and had informed you what occurred and how the situation was being fixed on our end. If you would like us to discuss this again with you please feel free to reach out and we will be happy to explain further.

Dec 20, 2021 -

fpen55 responded

The situation only gets worse, according to Dana they mailed the check on December 2 to Bank of America after three weeks Bank of America still didn't get it, so Dana cancelled the check, that probably was never sent . After many calls I found out the check was mailed to California to some crazy address, how does a dealership not know where to mail a check for almost $2000. I still think the right hand doesn't know what the left hand is doing in this dealership and I am still waiting for a refund why anyone would deal with this place I have no idea I certainly won't ever again

December 11, 2021

From start to finish everyone was helpful, professional and informative! Overall it was a great Experience! Thanks More

by nsprawa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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Dec 13, 2021 -

Dana Ford Lincoln responded

We're so happy to hear this! Thank you for trusting Dana Ford with your business. We hope you'll be visiting us again in the future!

December 11, 2021

Great people and great service. They have great deals on new cars as well. Thank you More

by Ford_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Curran
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Dec 14, 2021 -

Dana Ford Lincoln responded

Thank you for taking the time to share this awesome feedback! We're grateful for your business and look forward to your next visit with us here at Dana Ford!

December 11, 2021

I was able to get an appointment when the app told me they were booked. Always call and they will accommodate you. More

by rosebud13453
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia Farag, Lynda Buttermark, Harley Schick, Patrick Ciotola, Jasmine Jackson , Kyung Park , Isaiahs Cedeno-Ramirez
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Dec 13, 2021 -

Dana Ford Lincoln responded

Thank you for sharing your experience! We appreciate you trusting the Dana Ford team with your service needs and look forward to your next visit!

December 11, 2021

Very helpful and friendly staff . I would definitely recommend Dana Ford if you want a Ford . More

by kevenc67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Sinatra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Cornet
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Dec 13, 2021 -

Dana Ford Lincoln responded

Thank you for visiting us here at Dana Ford! Our team looks forward to serving you again in the future!

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