Dana Ford Lincoln

Solved recall problem in 20 minutes . Service manager actually used common. Sense and did not stare at A computer screen he walked in the bays to pull a tech over to clicks a protect Service manager actually used common. Sense and did not stare at A computer screen he walked in the bays to pull a tech over to clicks a protector on my brake line . Finally someone with common sense . We need old school people back in this world . Love my truck and I had every make and model . Very happy with my first ford More

I had a really good experience dealing with my salesperson and manager. No pressure and I’m really happy with my vehicle. salesperson and manager. No pressure and I’m really happy with my vehicle. More

Sales was amazing. Never had such a good experience. What stood out was the way they took the pressure off and mainly focused on my passion for getting and experiencin Never had such a good experience. What stood out was the way they took the pressure off and mainly focused on my passion for getting and experiencing the bronco. More

When I purchased the car in February 2024, I needed to bring the car back for service 2 times immediately after. Then in March it went back to service where it remained in service for 4 continuous months. bring the car back for service 2 times immediately after. Then in March it went back to service where it remained in service for 4 continuous months. I bought 4 Lincolns from DANA, this one is my last. During this time the service manager never returned my phone calls, and he never answered his phone. The service advisor was not much better, but he returned my calls after several days. (sometimes 1 week). John Daley, Service Manager was helpful, professional and followed up for me. Irma the Car Loaner Manager was also professional and courteous. They should be recognized for their great work. The Service Manager's name escapes me, but he was totally useless. The Service advisor, I also cannot recall his name, was condescending and patronizing and I do not think he was truthful. Rupert the salesman was fired right after he sold me the car with one wrong key fob and other nuisance issues. Worst of all, I filed a complaint with Lincoln Corporate, and they did not even send me an apology or thanked me for my patience, neither did the DANA Lincoln Management, certainly not the dealership. Since the car was in service for 4 months, perhaps they should have paid for monthly payments. I will never go back to DANA to purchase or service my cars again. Respectfully, Cesare More

Very good service. Thank you so much . For sure, I would come back to do the other business with you guys. Thank you so much . For sure, I would come back to do the other business with you guys. More

I was able to negotiate a price that I believe was fair to both myself and the dealership. Our salesperson James Bucchieri was great. He was attentive to our needs, he responded to our questions in a clear to both myself and the dealership. Our salesperson James Bucchieri was great. He was attentive to our needs, he responded to our questions in a clear and informative manner and was a personable individual which was totally different than our previous experience at the dealership. I would recommend our Sales Representative James to anyone looking to purchase a new vehicle. He is an impressive young man and a credit to your dealership. More

nice team and helpful they tried their best to make it work for me thank you work for me thank you More

Joseph was professional and took care of my needs. He was also friendly and polite. He was also friendly and polite. More

If I could give a 0 I would! I still am having issues with the truck and they will not return my calls! The process for start to finish was painful! Kids from everyone and not on I still am having issues with the truck and they will not return my calls! The process for start to finish was painful! Kids from everyone and not one person cares! I will never go to sta More

From the time I made the service appointment to the time of completion all aspects of the service were completely satisfactory. of completion all aspects of the service were completely satisfactory. More