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Dana Ford Lincoln - Service Center

Staten Island, NY

4.3
2,468 Reviews
Dana Ford Lincoln. Factory authorized Ford and Lincoln and Certified Pre Owned. Used vehicles. All Makes and Models. Value Lot for vehicles priced at 10000 and below. Dana has been serving the tri state area for over 30 years. Largest selection of new Fords, Lincolns and Mercurys in the area. Always hundreds of used vehicles in stock. Factory Authorized Service and Parts Departments.

266 West Service Rd.

Staten Island, NY

10314

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2,468 Reviews of Dana Ford Lincoln - Service Center

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October 23, 2023

Awesome staff and service very nice waiting area, free coffee, water while waiting for vehicle More

by dinodimaano5795
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Dana Ford Lincoln responded

Thank you for sharing your awesome service experience with our team at Dana Ford! We'll see you next time! Have a great ride!

October 23, 2023

I am extremely disappointed that my car is in such poor condition. It has had a loose part since the day I drove it off the lot. I am awaiting the part but in the meantime, my new lease is four months late More

by badu312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Castera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Dana Ford Lincoln responded

We're really sorry to read about the issues you've been experiencing with your new lease. This is not the kind of experience we want for our customers and we understand how frustrating this must be. We'd like to help resolve these problems as soon as possible, so please reach out directly when it's convenient for you. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

October 22, 2023

I have written about Dana Lincoln before and there is still nothing they do wrong. And if the do they fix it. More

by TriplC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Squeo
Oct 24, 2023 -

Dana Ford Lincoln responded

We appreciate your continued support and trust in Dana Ford! Our team is always here to ensure any issues are resolved promptly. Thanks for the review!

October 22, 2023

Great staff! Very accommodating , addressed all my concerns. Sevice center is great, had me done very quickly. More

by stewwgots2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Dana Ford Lincoln responded

We're glad to know our team at Dana Ford was able to address all your concerns and provide quick service. Thanks for the positive feedback!

October 19, 2023

My vehicle was in the shop for three weeks. I was informed by the service writer that the issue was resolved. When I received the vehicle back, the display functionality was still inoperable. I More

by apietanza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t recall the service writers name
Oct 23, 2023 -

Dana Ford Lincoln responded

We're sorry to learn about the ongoing issues with your vehicle's display functionality and the delay in parts. This is not reflective of our commitment to efficient, quality service. We understand how frustrating this must be for you and would like an opportunity to make things right. Please reach out directly so we can discuss a suitable resolution together. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

October 18, 2023

Always kind. Always efficient. They are informative and honest. I know I’ll get exactly what I came in for. More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Dana Ford Lincoln responded

Melissa, thank you for your continued trust in our Dana Ford team! We're grateful for your support and look forward to seeing you again next time!

October 17, 2023

The dealership is professional and very willing to go the extra mile for the customers. More

by KEITHG1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Beyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Daly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Sinatra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Sibbio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Schroder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arianna Keegan
Oct 18, 2023 -

Dana Ford Lincoln responded

Hey Keith, we're delighted to hear that you had a professional experience at Dana Ford. Going the extra mile for our customers is our top priority. Thank you for choosing us! We'll see you next time. Safe travels!

October 17, 2023

I am very happy with the service I received at ford , I will contined to use them. More

by mamabocchino84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hazem Radwan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Collin Romer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diane Creazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Allotta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Irma Jace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Castera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Latella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arianna Keegan, John Lomando
Oct 17, 2023 -

Dana Ford Lincoln responded

Thank you for choosing Dana Ford for your vehicle service needs! We look forward to assisting you again in the future! Safe travels!

October 16, 2023

The representative that sold me my car recently was looking to make a sale and not worried about whar the client asked for More

by FC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ahmed khodir
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Dana Ford Lincoln responded

I'm sorry to read about your recent experience. Our team should always prioritize the needs and requests of our customers over making a sale, so it's disappointing to learn that you felt otherwise. I'd appreciate the opportunity to discuss this further with you if possible - please feel free to reach out at your earliest convenience. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

October 16, 2023

Everything took really long and the people there weren’t kind and understanding at all. They should be focused on actually helping the customer get what they want and can afford instead of pushing other thi More

by Arealperson
Service Time
Recommend Dealer
No
Employees Worked With
Frank Sinatra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ching Poon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Dana Ford Lincoln responded

We're sorry to read about your experience. We aim for a friendly, helpful environment and it's clear we missed the mark during your visit. Your feedback is important as it helps us improve our service quality. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

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