Dirito Brothers Walnut Creek Volkswagen

The entire staff at Dirito Brothers Walnut Creek are fabulous at customer service and car repair. They are efficient and all questions are answered. When they say your car will be ready at a specific fabulous at customer service and car repair. They are efficient and all questions are answered. When they say your car will be ready at a specific time, it is. The customer service area is beautifully maintained. I am so grateful that Dirito Brothers is in my neighborhood. More

I had a great experience purchasing a used VW. AB (sales) was a huge help and so was Erin in finance. The whole process was quick and smooth. The car was ready in no time and looked brand new. AB (sales) was a huge help and so was Erin in finance. The whole process was quick and smooth. The car was ready in no time and looked brand new. My wife and I are very pleased with our purchase. More

They know how to take care of their customers with excellent service every time we visit excellent service every time we visit More

This dealership is friendly and helpful, they had my car ready quickly and Kelly me updated on each step of the repair process. Thank you very much. ready quickly and Kelly me updated on each step of the repair process. Thank you very much. More

Dealing with service department or parts department always giving good service. However, recently after a repair visited. Car has to be stayed at the shop overnight for parts ordered. When we picked up always giving good service. However, recently after a repair visited. Car has to be stayed at the shop overnight for parts ordered. When we picked up the car, noticing few scratches on the car. More

Wonderful experience and customer service. Dave Dirito was very helpful. Would highly recommend to people. Dave Dirito was very helpful. Would highly recommend to people. More

Great service, Kevin kept me in the loop during the entire process. He answered all my questions entire process. He answered all my questions More

Dirito Brothers scammed me into buying a total lemon. Two full diagnostic reports later, and my used VW needs a new engine. I’ve owned the vehicle for 3 months and put less than 1,500 miles on it. All of Two full diagnostic reports later, and my used VW needs a new engine. I’ve owned the vehicle for 3 months and put less than 1,500 miles on it. All of these issues were pre existing, and it’s made this car entirely unsafe to drive. A basic pre inspection would not find these things, and they showed me a clean maintenance history. They even claimed it had an oil change before purchase, and 1,500 miles later, the oil is totally burnt out. They let me drive off the lot in a car facing catastrophic engine failure…timing chain over extended, leaking oil, carbon build up everywhere, ripped boots, failed spark plugs and coils, etc. The ABS system is even failing! Alignment issues, etc. The reason I came to a dealer is to purchase a used vehicle with trust and confidence. They let me drive off the lot in an unsafe vehicle despite “standing behind all their cars.” It’s just unacceptable. They sold me a used vehicle in bad faith, knowing full well this was a lemon. More

I had a fantastic experience at the dealership! The staff was not only friendly but also incredibly knowledgeable. Augusto, in particular, went above and beyond to ensure I was completely satisfied The staff was not only friendly but also incredibly knowledgeable. Augusto, in particular, went above and beyond to ensure I was completely satisfied with my car. He took the time to ask about my preferences and made sure I understood all the features of my new vehicle. It's clear that they truly care about their customers' satisfaction and I couldn't be happier with my car. Highly recommend this dealership to anyone in search of a positive car-buying and owning experience! Message ChatGPT… More

Dan made the appointment on the phone and gave clear instructions on how to drop the car off, after hours. Sean handled repair from beginning to end. He is very pleasant, knowledgeable and folllows-up instructions on how to drop the car off, after hours. Sean handled repair from beginning to end. He is very pleasant, knowledgeable and folllows-up. More