Dodd RV of the Peninsula

A great buying experience We recently purchased a 2016 Passport 3220BH from Dodd RV in Yorktown, and it proved to be a great buying experience from start to finish. We had bee We recently purchased a 2016 Passport 3220BH from Dodd RV in Yorktown, and it proved to be a great buying experience from start to finish. We had been looking to trade in our existing RV for several years and had attended RV shows on several occasions, but the time just didn't seem to be right to pull the trigger. We had been to two RV shows in 2016 and decided to just stop by Dodd one day when we were in Yorktown and see what they had on the lot in both the new and used inventory. We met Tina Dew who took us by the hand and showed us the RVs that were suitable for towing by the truck we own. After several days of consideration we returned to the dealership, met with Tina again and made the decision to purchase. From there all processes of the purchase were well coordinated and on Thursday we returned to pick up our new RV. We were cordially greeted by each member of the team - Tina, Arnold, Pete, Cindie and Mike who each explained their jobs and helped us with the purchase. All together we were very pleased and excited to begin using our new RV! More

Nice low key but very helpful group Once my wife and I decided that a travel trailer was what we needed to fit our vacation and living needs for the next few years, we went looking aroun Once my wife and I decided that a travel trailer was what we needed to fit our vacation and living needs for the next few years, we went looking around. We found a new trailer at another dealer that the floor plan fit our needs perfectly. We decided to keep looking because we were not sure a brand new trailer was right for us. We showed up at Dodd RV in Yorktown on a Saturday afternoon, two kids in tow and tired from a full day of family activities. Tina was walking out of the yard when we pulled in and asked if she could help. We told her we were window shopping but wanted to see a hybrid trailer. She showed us where they were and after she had answered our questions left us to browse. This was perfect for us as we needed the time and space. We found a used 267 Jay Flight on the lot and looked at it. It was the exact same plan we liked in at the other dealer, just with a slide out. We went back into the office and Tina was with another customer. Jamie Dodd and Mike McNeil took time out to help us and answer our questions so we would not have to wait for Tina. Again there was no pressure and everyone was helping each other out to please the customer. We went back a week later and bought the trailer. Tina made the paperwork easy and ensured we had what we needed to start the process as well as recommending the things like load distributing hitch and electric brakes for inclusion in the contract. She was very knowledgeable and answered all the new to owning an RV questions I had. As soon as the application was approved she set up our pick up and all went smooth. Arnold in Financing was great and had us in and out quickly but without rushing and made sure all our questions were answered. At each step of the way, someone was there to ensure we were happy and that we were always moving in the right direction through the pick up process. Cindie in parts had done her homework on our purchase and included a one sheet "Might want" list with prices as well as a huge RV parts book. I know that this is marketing but the fact that she knew what trailer we were buying and had done some homework, no matter how easy or difficult, on parts for that trailer was going the extra mile. She also gave us a tour of the parts room. Pete out in service did our walk through. He knew what and how I needed to know to make our trailer easy to operate and use. His advice on maintenance and care was great. I love the fact that Dodd RV uses their service personnel to do this initial walk through with the customer. I was a Service technician at a boat dealership and we never saw a customer except when they needed work done. It makes sense to have the guy that knows the underside of the trailer explain to a new owner how things operate. After we got hooked up we immediately went home and packed and headed down to Cape Hatteras for three nights with the new trailer. It was a big success and Dodd RV helped to make that possible. Our first day on the road was stress free because of the stress free time we spent picking up and getting to know our new trailer. Thanks from Jason, Cheryl, Robby, Alana, Lady (the dog), and Stormy (the rabbit) who all had a great first outing in our travel trailer. More

Awesome Job! Dodd RV made buying a toy hauler easy. We went to them told them what we wanted they ordered it. Simple as that! I would recommend them for all your R Dodd RV made buying a toy hauler easy. We went to them told them what we wanted they ordered it. Simple as that! I would recommend them for all your RV needs. More

Best Dealership!!! EVER!!! Great experience from just browsing, to pick up!!! Management was especially great!! As well as delivery of coach. Very professional and very customer Great experience from just browsing, to pick up!!! Management was especially great!! As well as delivery of coach. Very professional and very customer oriented. We are looking forward to dealing with them through the years. We are confident they are going to take extremely good care of us. More

Fantastic team of people The entire team at Dodd RV catered to everyone of my needs. It was very clear from the start that my satisfaction was their top priority. They delive The entire team at Dodd RV catered to everyone of my needs. It was very clear from the start that my satisfaction was their top priority. They delivered exceptional service!! I would highly recommend Dodd RV for any service or sales needs. More

First RV purchase My boyfriend and I decided to upgrade from our beloved popup to a small RV. We went to numerous dealerships and searched tirelessly on the internet lo My boyfriend and I decided to upgrade from our beloved popup to a small RV. We went to numerous dealerships and searched tirelessly on the internet looking for "the one". After wasting an entire Saturday driving over an hour to Ashland, VA (and waiting to be helped just as long) to go to one of the bigger dealerships, we decided to stop by Dodd RV in Yorktown which is ironically about 5 minutes from our home. They were only open for another hour but we thought we could at least browse the inventory. Little did we know we would stumble across everything we were looking for! When we walked in the door at 3:30 on Saturday (they close at 4:30) we were immediately greeted with a smile by Linda and walked back to our salesman, Greg. He is a no pressure salesman and listened to what we wanted and immediately took us out to look at the inventory. He spoke to us as if we'd been friends for a long time and that didn't stop after our purchase went through. Arnold in finance was also fantastic and locked us in with a great rate explaining every step thoroughly along the way. On the day of our walk through, Cindie in parts walked us through their entire store explaining all the inventory in the store and the necessities for keeping our RV in top top shape. Dan walked us through every inch of our unit showing us how to work everything and how to properly operate everything in our RV. Everything about this dealership is great! While our purchase was not without incident, we were taken care of and all the wrongs were fixed as soon as I contacted them. After speaking to the service manager, Joey, who was very accommodating and helpful even though he was trying to go on vacation, he hooked us up with Mike in the service department. Mike was TREMENDOUS and took his time showing us how to hookup and properly tow our new "toy" even though the dealership was recovering from a very busy local RV show. Never once did we feel we inconvenienced him or anyone else for that matter. Our salesman, Greg, also rode with us to the storage facility where needed to temporarily store our unit and helped my boyfriend maneuver the RV since it was his first time towing something that large. I cannot say enough about the quality of service we've received. Each time I walk in the door I'm greeted by name and they truly do treat you as a friend! Don't waste your time going anywhere else!! More

Excellent Experience and Salesmanship RV First time buyer my experience with the Yorktown Dodds RV crew outstanding at the least. Looking forward to doing more business with this location. RV First time buyer my experience with the Yorktown Dodds RV crew outstanding at the least. Looking forward to doing more business with this location. More

I was just window shopping My husband and I decided on a whim to stop by Dodd and just see what they had. I have got to say I am impressed. When we entered the lobby we were My husband and I decided on a whim to stop by Dodd and just see what they had. I have got to say I am impressed. When we entered the lobby we were warmly greeted and even when we let them know that we were just looking, they did not brush us off as a non sale. The lovely lady at the front gave us a list of coaches and told us to take our time and enjoy. She even offered water and an umbrella because it was raining. We happened to see a travel trailer that we loved and was introduced to Scott. Scott is a gem. Again no pressure and very down to earth,Walked us through the process and introduced us to Arnold to help us with the financing and all that wonderful paperwork. We meet with Cindie in parts. And she suggested some great things that will help us with the trailer and keep our travels fun and safe. I went from window shopping to a new to me owner with no regrets and look forward to "shopping" again! More

Great Experience Your team of people were very helpful and we enjoyed doing business with you all. We look forward to seeing you again when we come for servicing the R Your team of people were very helpful and we enjoyed doing business with you all. We look forward to seeing you again when we come for servicing the RV. More

Phenomenal Experience Choosing an investment of this magnitude can be overwhelming. The staff at Dodd's were knowledgeable, professional and made it a wonderful experience Choosing an investment of this magnitude can be overwhelming. The staff at Dodd's were knowledgeable, professional and made it a wonderful experience. The Best. More