Family Hyundai

Had an internet deal done with agreed pricing on a new Hyundai Tucson hybrid and our trade value and the discounts to be applied, including agreement to match the Carmax purchase offer on our trade in. Wh Hyundai Tucson hybrid and our trade value and the discounts to be applied, including agreement to match the Carmax purchase offer on our trade in. When we got there they appraised the trade and agreed on the value, then did all the switching out of the vehicles. They then sent a guy by trying to sell us all kinds of aftermarket expensive garbage, wasting an hour of our time. Then they let us sit for another hour before we went into the business office to sign the paperwork and they weren't busy. In there they pulled a switch and did not give the $500 dealer credit originally in our verbal agreement and they said it was already included. They also tried to give $1,000 less than the Carmax offer sheet and agreed trade value. They said that we were given the amount of trade value less the sales tax credit on the trade. We raised our objections and argued for an hour with several people including the manager. Told them to give our keys back and put the old plates on our car. After another round of their xx, they agreed to give full trade value, which had been specifically agreed with the salesman and internet person. They weaseled out of the other $500 credit, but since I had spent three hours there already and the new car was ready to go with our plates on it, we decided to take the car and get out of there.. The guy in the business office then wasted more of our time trying to do the hard sale on maintenance, tires and wheels and extended warranties, which we told him 3 times we did not want. This simple deal took the longest amount of time I have ever spent purchasing a new vehicle and I have bought well over 100 new cars between personal and business use in the last 30 years. The salesman was polite and tried to explain our verbal agreement to his slimy boss, who took over and tried to screw us. Horrible experience. We will never go back to this dealership again. More

I was pleased with this service. I was not pleased that I had to buy a battery. I was not pleased that I had to buy a battery. More

My car went right in, no waiting. Oil change etc.work and recall work all done in 2 hours. Quick check out went well. I'm not sure if windshield fluid was added. Oil change etc.work and recall work all done in 2 hours. Quick check out went well. I'm not sure if windshield fluid was added. More

Prompt and friendly service due to an engine warning light that came on and they resolved the issue quickly light that came on and they resolved the issue quickly More

My experience with Family Hyundai has always been a good one. Fast friendly professional service from the service department. one. Fast friendly professional service from the service department. More

I bought a used toyota highlander from here, the sales deal went smoothly. however when I called for service I was told he couldn't look at it for 2 week's and actually told me I would have to go tona toy deal went smoothly. however when I called for service I was told he couldn't look at it for 2 week's and actually told me I would have to go tona toyota dealer to fix the problem. during the sales I was told to bring it back here for service. that kind of turned me off More

Our service writer kept us informed every step of the way on our repair. His dedication was truly appreciated! on our repair. His dedication was truly appreciated! More

The best service ever. Out of 15 years of visiting dealerships Family Hyundai is top shelf. Upon arrival entry is prompt and courteous extending to my service advisor JoAna Out of 15 years of visiting dealerships Family Hyundai is top shelf. Upon arrival entry is prompt and courteous extending to my service advisor JoAna Gonzalez whom executes a professional process to thoroughly explain your auto repair pricing questions or concerns. Courtesy from start to finish. Thanks Family. More

I have been going to Family Hyundai sinse June of 2002. I have since purchased 5 Huyunda's from them. I will continue due to there professionism from the clean up people up to upper management! I have since purchased 5 Huyunda's from them. I will continue due to there professionism from the clean up people up to upper management! More

Good professional service with convenient hours for everyone.. Pleasant customer service, and service reps always everyone.. Pleasant customer service, and service reps always More