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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,265 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,265 reviews

May 25, 2023

The staff was very friendly, informative, and helpful while servicing my vehicle. The staff kept me updated about my vehicles progress throughout the process More

by JOSEPHBUTKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023 -

Family Hyundai responded

Thank you, Joseph, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 24, 2023

To the owner of family Hyundai, I am delighted to send this note to acknowledge the excellent customer service of your manager Michael this past week at your Tinley Park location. The service departmen More

by ajordanwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
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May 25, 2023 -

Family Hyundai responded

Thank you, Amadi, for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!

May 24, 2023

Everything went well Tom is amazing to deal with ! So glad i chose Family to deal with More

by ge19edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Report | Print
May 25, 2023 -

Family Hyundai responded

Thank you so much for your kind words for Tom, and for taking the time to leave us this wonderful feedback!

May 24, 2023

Only complaint is how long it takes to get an appointment. They man who registered me was very friendly and got me on my way quickly. Pick up was after service hours, but went smoothly with cashi More

by kjerickson345
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Casey
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May 25, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Family Hyundai,

May 24, 2023

Great overall experience! Everyone was nice and helpful to me and my family the day we came in More

by Raniahattar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 23, 2023

Colin, was polite, thorough, professional and took my concerns seriously. He multitasks very well. He presented Family Hyundai very well. More

by RBELLUOMINI42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 23, 2023

They are horrible would not recommend any one time purchase a car from there they are selling cars that don't last needs recalls More

by Yattacow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob ross
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May 27, 2023 -

Family Hyundai responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 23, 2023

Brought my 2014 Hyundai Santa Fe Sport in to have rear brakes done. I was told the cost would be $290. After an hour of waiting, Kenneth came to tell me that the tech was not able to get the pins back in More

by janices514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth
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May 27, 2023 -

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 22, 2023

I didn't like the fact that my car had to be there so many hours More

by mmhayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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May 22, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 22, 2023

There was no wait when I arrived for my appointment. The oil change took less than an hour and the service writer was polite and professional. More

by Rohant1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Salin
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May 23, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

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