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Family Hyundai

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.4
9,329 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,329 reviews

April 14, 2023

Overall communication could have been a lot better in regards to service and warranty claim. More

by Nicholas Strache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Casey
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Apr 16, 2023 -

Family Hyundai responded

We're sorry to hear that you didn't have the 5-star experience we always strive for, Nicholas, and we apologize for the lack of communication on our part. If there's anything we can do to turn things around for you, please don't hesitate to reach out to us directly. We appreciate your business and hope to see you again.

April 14, 2023

Family’s 10th Hyundai purchase. Great salesman, Mark Holder. Made my purchase stress free! Thank you More

by Sharonkrga
Recommend Dealer
Yes
Employees Worked With
Mark Holder
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Apr 16, 2023 -

Family Hyundai responded

Thank you, Sharon. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 14, 2023

P.J. was GREAT,Very helpful and knowledgeable, answered all our questions and made us feel comfortable... More

by RPSEAMM13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maverick Watson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Smith
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Apr 16, 2023 -

Family Hyundai responded

Thank you so much for your wonderful review! We are thrilled that PJ had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Family Hyundai!

April 14, 2023

Every thing was good took a little time time to tell me what was wrong with my car but there bust More

by MIKEHAMMAD7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2023 -

Family Hyundai responded

Thank you, Mike, for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

Apr 16, 2023 -

MIKEHAMMAD7 responded

Every thing was good

April 14, 2023

Great car! Vehicle turnover wasn’t the best. They love to push the ceramic coating! Lol More

by JEFFREY.GRABOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Lechowicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Osabuohien
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Apr 16, 2023 -

Family Hyundai responded

It has been a pleasure serving you, Jeffrey. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

April 13, 2023

The maintenance employee was bad with me and didn't take my comments seriously.. I think his name is Keen More

by Aymanalhussan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Family Hyundai responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

April 13, 2023

Will never buy a car from this dealer again. They sold us a lemon used car. We then asked them to stop sending us marketing material, as we will never buy from them again, and marketing like thi More

by Jeffreyjohnjunk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Adam Ghouleh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Holder
1.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kristi Feinberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
George "Skip" Hasenjaeger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Gushi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaclyn Bobbitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alcantar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kim DeVries
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice Branch
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Family Hyundai responded

We're sorry to hear about your experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 13, 2023

Gets the job done in a timely manner, although it took a week to get the part for my vehicle More

by DAWNJERAYE75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Krystal
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Apr 14, 2023 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

April 13, 2023

They were promot for my service appointment and throughout and the work was completed in a timely manner. More

by rdanczyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin
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Apr 14, 2023 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 12, 2023

I asked for my roof bars to be taken off and the car to be detailed when I bought the car. Those things weren't done.So when I came in for my ceramic coating they said that they would take care of those th More

by NBUDA1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lupo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Keller
Report | Print
Apr 12, 2023 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

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