Family Hyundai

I thought that the service was efficient and fast and well done I would definitely recommend service there well done I would definitely recommend service there More

Horrible customer service and responsibility! I bought my car from that dealership four years ago and have been having nothing but issues dealing with them. I bought a genesis throught them as th I bought my car from that dealership four years ago and have been having nothing but issues dealing with them. I bought a genesis throught them as they used to be a genesis dealer. But now they are no longer a genesis dealership and do not do maintenance. I have to drive 30 miles from my house now. While they were a genesis dealership I have brought in my car for the same issue multiple times but have never fixed it saying they do not see an issue. I have brought in pictures of instances of the issue but they refused to change it. I have a package with the dealership to get my car ceramic coated once a year. I had to call multiple times just to schedule my appointment. That is just ridiculous to schedule an appointment. On the day of the appointment they took pictures of my car and took the car. Once I came back to pick the car up, I noticed a huge gash on my tire and damage on my rim. I went to the service sales representatives and they asked me to come back the following day to speak with the rep who took my car in. I had to come in two days later and was only told they could not tell if it was there before or after I brought it in. They even told me that more than likely they did not do it. So I asked for the manager of the dealership to call me and set up a time to show me the video but have not been contacted for more than 30 days. Just bad customer service and will never buy a car through them again. I will be spreading the word of the experiences that I have had. More

Overall I have negative experiences with this dealer. I took my car to a different Hyundai dealership after family Hyundai found a problem with my car. That dealer serviced my car and actually cared abou I took my car to a different Hyundai dealership after family Hyundai found a problem with my car. That dealer serviced my car and actually cared about me as a person. Family Hyundai isn’t a family at all. What a joke of customer service More

Very professional and courteous operation. My deal failed because my father became very ill. Getting a vehicle was no longer a priority. But I hope to make a purchase with Family Hyundai in th My deal failed because my father became very ill. Getting a vehicle was no longer a priority. But I hope to make a purchase with Family Hyundai in the future. More

Great dealership from salesman to service department. Always willing to help with any issues or concerns you have about your vehicle. Always willing to help with any issues or concerns you have about your vehicle. More

The service guy Nick was super! You should be glad that he is part of the team!! You should be glad that he is part of the team!! More

They don't work or helped me only lied saying something and then was a lie and then was a lie More

They always have time to hear mine and my husbands concerns and help us understand what they are doing to keep our vehicle working. concerns and help us understand what they are doing to keep our vehicle working. More

Great experience, knowledgeable about the purchases car. He was great to work with and will purchase and refer. He was great to work with and will purchase and refer. More

Professional environment, clean facility and great treats. Excellent customer service. Love Family Hyundai service technician treats. Excellent customer service. Love Family Hyundai service technician More