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Family Hyundai

Tinley Park, IL

4.4
9,332 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 9,332 reviews

April 27, 2022

Mayweather is a great salesman. Did not try to offer me anything I did not ask for. Provided timely delivery updates as well. This dealership did not markup their vehicles or pus More

by poohfats2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you to make your experience with us a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

April 27, 2022

We worked with Kristi who was phenomenal! She was very knowledgeable and professional and provided me with an extensive “how to” lesson on all the bells and whistles in my new car! She took More

by Candrej
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Kristi here at Family Hyundai.

April 27, 2022

As always great service and great professionalism. Communication was transparent and car was returned with all requested work completed. More

by QUOVADIS7777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 27, 2022

This dealership seems to be thorough, efficient and concerned about the customer's welfare. I look forward to future service. More

by roscoecanty7756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 27, 2022

Gave us a loaner car when service was needed on my vehicle at no charge. More

by ppiet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Family Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

April 27, 2022

Great service! Service advisor checked back with me and went over everything needed. And it was my free oil change! Great experience. More

by YHUELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Family Hyundai responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

April 27, 2022

Michael in service was so disrespectful. (He’s the manager) They say he is good at his job. He failed at delegating since, they wasted my whole day. They have no communication with each oth More

by lizz8314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Lechowicz
1.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom, Bryan
May 04, 2022 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 26, 2022

I arrive at the service department without an appointment for a oil change. The service advisor told me not to worry but it maybe a little wait. I think I waited about 30 minutes and my car was washed and More

by Keishawaller98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Apr 26, 2022 -

Family Hyundai responded

We appreciate your business and our team looks forward to serving you again soon!

April 26, 2022

Everyone was very nice and helpful. Our salesman, Cory, was very knowledgeable about the vehicle we purchased. More so than we expected. As usual, things took longer than we anticipated More

by kelly-moser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lupo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Keller
Apr 26, 2022 -

Family Hyundai responded

Thank you for taking the time to write this review, Kelly! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Family Hyundai are glad to have you as a customer.

April 26, 2022

Prompt,professional and courteous. Love that the car was vacuumed and washed. Excellent workmanship and my bonus was free oil change as it was my third. More

by Kathryn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Casey 5 star
Apr 26, 2022 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Kathryn. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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