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Family Hyundai
Tinley Park, IL
8,705 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service.
Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 8,705 reviews
June 26, 2021
I am the original owner of my 2009 Santa Fe and have always taken my car to Family Hyundai for service and repairs. Michael and his team are wonderful and are always very honest. always taken my car to Family Hyundai for service and repairs. Michael and his team are wonderful and are always very honest. More
by KWERELD
Verified Customer
Helpful June 25, 2021
The sales person was really nice. Show me how to operate the car talk to me about the maintenance and a warranty on the car Five year’s or 100,000 miles the car talk to me about the maintenance and a warranty on the car Five year’s or 100,000 miles More
by sabjeff43
June 25, 2021
Family Hyundai, particularly Mark Holder, went above and beyond to ensure my complete satisfaction. beyond to ensure my complete satisfaction. More
by cie21alford
June 24, 2021
Everyone was accommodating...would have given it a higher rating if the appointment I made with my sales person was honored as expected. I called the day before and made an appointment and when I got there, rating if the appointment I made with my sales person was honored as expected. I called the day before and made an appointment and when I got there, I was told they didn't think he wad even working that day. I was eventually able to see him. More
by Dennis_Byrne8106
June 24, 2021
Starting with the good news about our recent Genesis purchase, we love the vehicle including all of the many bells and whistles. We get compliments all the time on how beautiful the car looks; however, purchase, we love the vehicle including all of the many bells and whistles. We get compliments all the time on how beautiful the car looks; however, we had a major customer service issue with Graham Watson, the general manager. He cheated us out of our negotiated deal and changed the agreed upon price by fooling us and then blatantly ignoring us. He even stated that he is “too busy” to respond to our many phone calls, voice mails, emails, and other communications asking him to discuss the matter. There are many people working at Hyundai/Genesis of Orland Park located in Tinley Park, Illinois that were congenial and respectful to us as customers. Every person we spoke with at Family Hyundai including the finance manager, receptionist, other managers and our favorite salesperson assured us Graham was the only one who could rectify the matter. He never responded. He later said he had “too many customers” to get back to us which felt like racism and overt rudeness. When reading some of his other reviews and prior employee feedback, his actions toward us were unjust and seem to be slanted toward a particular kind of customer. The shame is we will be in the market for another new vehicle in about a year but will avoid this dealership because of how poorly Graham treated us. Having an executive management career within the retail industry, as well as a University of Chicago MBA (Master of Business Administration), my professional opinion is that every customer is important and should be treated like family (pun intended). The treatment received from Graham is inexcusable. For this reason alone, I can not in good conscious recommend this dealership to anyone. More
by Esther
June 24, 2021
Even though we had to wait 10 days before a loaner vehicle was available, the service department personnel were terrific, especially Mike who kept us in the loop regarding repair status. vehicle was available, the service department personnel were terrific, especially Mike who kept us in the loop regarding repair status. More
by juliestandring
Employees Worked With
June 24, 2021
writer was very helpful I told him my timeframe and he said he would make it work said he would make it work More
by CARRISPAINTER1
Employees Worked With
June 24, 2021
The service dept and our former salesman are absolutely awesome. They are very professional and always very helpful. I have recommended this dealership to many people. awesome. They are very professional and always very helpful. I have recommended this dealership to many people. More
by TEDANDLINDA
Employees Worked With
Other Employees :
PJ, Tom Salin, Eric Kratschmer
