Family Hyundai - Service Center

I had an appointment, but had to wait several minutes to speak to an associate when I arrived. This was my first service with my new Hyundai. I void the service deal if I go anywhere else. That said I'm dis speak to an associate when I arrived. This was my first service with my new Hyundai. I void the service deal if I go anywhere else. That said I'm disappointed in the waiting area. The seating was uncomfortable, the TV was loud, you couldn't get very far away from it. They say there is gourmet coffee but it's only Folger's drip, and no one replenished it when it was out. They advertise snacks but there is only a vending machine. No one updated me on my car's status and I was there 3 hours. Compared to the Continental Toyota in Hodgkins that I am used to, I didn't like this. More

Told service would take an hour or so. At almost two hours, I asked when it would be done, and was told it was already done. Sorry to have interrupted the service attendants conversation w At almost two hours, I asked when it would be done, and was told it was already done. Sorry to have interrupted the service attendants conversation with his voice-worker. More

I was misled to believe that this place would be better than world Hyundai but that is not true. We took my car back up there so they could follow up and the only thing that happened was the lady at the se than world Hyundai but that is not true. We took my car back up there so they could follow up and the only thing that happened was the lady at the service LIED! In order to not be responsible for that wretched car and its defective parts, they have been giving me the runaround and then when I am compliant they come with another lie. I am now being forced to have my attorney look into this matter More

Family Hyundia is a great dealership to deal with, the service department has a great customer service and friendly. service department has a great customer service and friendly. More

Great costumer service. Very fast and efficient. I didn’t have a appointment for an oil change and I was in and out in 2 hours. Very fast and efficient. I didn’t have a appointment for an oil change and I was in and out in 2 hours. More

Came in for scheduled maintenance and work was performed in a reasonable wait time. Service advisor explained all work that was completed. As always, excellent customer service! in a reasonable wait time. Service advisor explained all work that was completed. As always, excellent customer service! More

Oil change, tire rotation and wiper replacement all good. I asked for troubleshooting of the driver's side brake light bulb and driver's side brake light bulb sensor to be checked because it comes on when th I asked for troubleshooting of the driver's side brake light bulb and driver's side brake light bulb sensor to be checked because it comes on when the bulb is illuminated and when not illuminated. Sometimes it is right and sometimes wrong and thus unreliable. I've replaced the bulb 3 times in 3 months with the same results. All service did was replace the bulb and verify the brake light bulb sensor was off. Sensor was back on within days. More

Very respectful and honest since I was looking for a new car, financing and now that I ha e it, they are great taking are of my needs and questions. car, financing and now that I ha e it, they are great taking are of my needs and questions. More

Unprofessional. Mad at their lives and takes it out on the customers. It may be just be all Hyundai Dealers, tried the oak lawn one as well. Cannot wait to trade my Mad at their lives and takes it out on the customers. It may be just be all Hyundai Dealers, tried the oak lawn one as well. Cannot wait to trade my car in for something other than a Hyundai. When something starts to go bad, which it will after 100,000 miles, they make sure they charge you an arm and a leg for everything and stress you out in the process. $850 for a barring? Getting it done for 300 elsewhere. More

Always get me in fast and get the work done quickly. Cozy waiting area and friendly staff Cozy waiting area and friendly staff More