Ferman BMW

Service Advisor, Sal Graziano (as always) handled the repair of my BMW professionally and expeditiously. He made a point to keep me updated on the status of the repair work, and was always available to a repair of my BMW professionally and expeditiously. He made a point to keep me updated on the status of the repair work, and was always available to answer any questions, and address my concerns. More

Excellent! People keep checking on us with good feedback on progress or anything that we needed. Not much more to add but the cleaning job on the car was far from perfect. Was the inside cleaned at all? on progress or anything that we needed. Not much more to add but the cleaning job on the car was far from perfect. Was the inside cleaned at all? More

Very efficient and effective. I did not have to wait and problem was handled professionally and with style. My loaner was ready in no time and the whole process was a joy problem was handled professionally and with style. My loaner was ready in no time and the whole process was a joy More

This is a wonderful dealership with fantastic people and an excellent facility. The service advisors are BMW enthusiasts and are dedicated to providing a first class customer experience. The service techs d an excellent facility. The service advisors are BMW enthusiasts and are dedicated to providing a first class customer experience. The service techs do a fantastic job. My car was repaired properly and returned to me washed and vacuumed. Thank you to all at Ferman BMW service for a great experience. More

Cesar is very knowledgeable and takes the time to explain to you what is really happening with your car. He is very detailed and professional. The outside guys are very friendly. Some inside service agents to you what is really happening with your car. He is very detailed and professional. The outside guys are very friendly. Some inside service agents are unprofessional. One comment made to me made my skin boil. Putting that aside, I was even overcharged before for service and requested a callback from a manager and never got one. Just a text message from the service agent stating a credit for the difference would be applied back to my card in a few days. Makes me wonder how many times that happened to other consumers. I bought 3 BMW’s at this dealership in the past 2 years but will not use them for future sales all because of the service experience. Besides, my sales agent doesn’t work for the dealership anymore. More

Mario Borbolla provided good information and made the sale easy. I believe it was Scott in Finance that was able to get a lower interest rate than the low rate I came in with. sale easy. I believe it was Scott in Finance that was able to get a lower interest rate than the low rate I came in with. More

So far so good as they say! To move from what seems like a lifetime of TOYS it may take a long time to get used to BMW’s many features, BUT really enjoyed the RIDE today!! Looking forward to many more enjo a lifetime of TOYS it may take a long time to get used to BMW’s many features, BUT really enjoyed the RIDE today!! Looking forward to many more enjoyable rides! More

If we could write Cleo Coney and David Theodo’s (sales manager) names 25 times we would! Cleo is a consummate professional, a gentleman, and an all-around nice guy. He is truly an asset to Ferman BMW. Pai manager) names 25 times we would! Cleo is a consummate professional, a gentleman, and an all-around nice guy. He is truly an asset to Ferman BMW. Pair him with David’s no pressure, easy going personality and you have a winning combination. Kudo’s to them both! More

This was the fastest and easiest car buying experience we’ve ever had! The car was immaculate and the staff was wonderful! Thank you Rosie for such an awesome experience!! we’ve ever had! The car was immaculate and the staff was wonderful! Thank you Rosie for such an awesome experience!! More