Ferman BMW

Excellent Sales Rep Chris Vitagliano!!!!! Our first time at Ferman BMW and we had an awesome sales rep....Chris Vitagliano!!!!! He took his time and was extremely patient with our daughter as Our first time at Ferman BMW and we had an awesome sales rep....Chris Vitagliano!!!!! He took his time and was extremely patient with our daughter as she made her decision to buy her first car!!! More

Awesome dealership including all staff. Don't ask for 25 words words words words words c v he b chu h e we y v words words words words words c v he b chu h e we y v More

My experience was excellent! I am very hard to please but the team did everything they could to find the right car for me. They were fair and worked with me to make sure I was happy. Special thanks to but the team did everything they could to find the right car for me. They were fair and worked with me to make sure I was happy. Special thanks to Gary Mack. More

Great service but left extremely frustrated Good morning, I visited Ferman BMW to repair a fairly bad wheel wobble in my 2016 435i. After the initial inspection, it was determined that the f Good morning, I visited Ferman BMW to repair a fairly bad wheel wobble in my 2016 435i. After the initial inspection, it was determined that the front wheel was bent and would need to be replaced. I discussed the wheel replacement with Jamie and informed her that I had purchased the wheel/tire warranty plan when I purchased the car as the salesman had informed me that "the warranty will cover everything from punctured tires and bent or cracked rims from hitting a curb or pothole." While the warranty is not cheap, I knew that low-profile run flats and BMW wheels would be expensive to replace so I had might as well pay a little each month should I puncture a tire or damage a wheel. Jamie had the pleasure of informing me that what I was told by the salesman is not technically true as the warranty will not, in fact, cover my bent wheel. She explained that the warranty does not apply because the wheel is not bent far enough to leak air or make the car unsafe to drive. I politely expressed my frustration to Jamie and explained to her that I had very clearly been told the warranty would cover "punctured tires or bent wheels." She informed me that was not the case and I would be required to pay for the wheel replacement. I did and am pleased with the repair. However, this experience has left me very frustrated with Ferman BMW and the disconnect between what I was told and what is actually the case as it relates to additional services I was sold when I purchased the car. Jamie was very polite and courteous through this whole experience. I am left feeling quite disenchanted with Ferman, unfortunately. Sincerely, Matt Marshall More

Very good l I am very satisfied with the service I receive at your dealership. Also the outstanding treatment which I receive from Jamie Annese she is a credit to I am very satisfied with the service I receive at your dealership. Also the outstanding treatment which I receive from Jamie Annese she is a credit to your dealership. More

Cesar always gives great service...far better than what I received at another dealership I visited. I will keep coming back to Ferman because of the great service. They are the best dealership service depart received at another dealership I visited. I will keep coming back to Ferman because of the great service. They are the best dealership service department that I've dealt with from any make of car I've had over the years. More

Always have to take it back because something isn't done We only go because of Nick in service he is HONEST. Your workers need to turn off the warning signs once job is completed because I have to once again We only go because of Nick in service he is HONEST. Your workers need to turn off the warning signs once job is completed because I have to once again take it back in to be fixed! More

Great service. Very professional and customer friendly team at all levels of the organization. Always a pleasure to work with Ferman service team. Thank you. team at all levels of the organization. Always a pleasure to work with Ferman service team. Thank you. More

Great service. Great hospitality. Great location. Why is there a 25 word minimum for a voluntary survey - would fix your survey criteria. And it still there a 25 word minimum for a voluntary survey - would fix your survey criteria. And it still More

Excellent Experience Cesar ALWAYS delivers an exceptional job when I bring me vehicle in. He's helped me for several years over two BMW 5 Series cars. He is resourceful Cesar ALWAYS delivers an exceptional job when I bring me vehicle in. He's helped me for several years over two BMW 5 Series cars. He is resourceful and gets the issue resolved every time. Great follow-up and customer skills. More