Ferman BMW

Outstanding Dealership Ferman BMW There is no word to describe the experience of doing business with this dealer, I called to ask some information about a car for sale and make an appo There is no word to describe the experience of doing business with this dealer, I called to ask some information about a car for sale and make an appointment. When we went to Ferman BMW to see the car there, we entered the Dealer and went to the Front Desk, there was this polite lady, and asked our name, and confirmed our appointment, and asked if we want something to drink or eat, at the same time that she was calling a sale agent, Mr David Soto came to us, and started explained about the car, and went to get it for us to see it, and test drive it, this guy can not be more professional and customer service oriented, we love the car, and started the buying process, That when Mr Joe Cleaver came to assist us, everything related about the finance, this guy is a Genius , this guy is a gentleman, this guy make your dream come true, to make this story short, I bought a Nice BMW, I have the best and the most professional attention, and the best buying experience of my life. Waoo, What a Dealer Ferman BMW, I give this place a Million Stars. More

Very good experience. The people there are responsive and thorough but not pushy. This is the second car we have purchase there and would do it again. thorough but not pushy. This is the second car we have purchase there and would do it again. More

My salesman,Robert , was excellent in returning my calls and in our sale meeting. I am totally pleased and bought the car because of him. and in our sale meeting. I am totally pleased and bought the car because of him. More

Courteous, friendly staff. Definitely know their cars. Nice waiting area inside. They got my car repaired on time as promised. And they have a decent selection of loaners. Nice waiting area inside. They got my car repaired on time as promised. And they have a decent selection of loaners. More

This was our first time visiting Ferman BMW and we cannot complain about the service we received. A few minutes after getting out of the car, a friendly team member wearing a blue shirt greeted us asking u complain about the service we received. A few minutes after getting out of the car, a friendly team member wearing a blue shirt greeted us asking us if he could help us. We appeared to confused and unsure of where to go. He lead us into the building and introduced us to Terence. Throughout the whole process of showing us different certified and non-certified models, Terence was patient, articulate and to the point (no fluff). His calm and non-arrogant demeanor (which some other sales teams in competing local dealerships lack) is definitely a characteristic my husband I appreciated the most. The financial aspect of the experience could be better. We waited about an hour before meeting with the financial advisor. It was communicated to us the printers at the facility were slow and/or not reliable. The facility’s appearance and cleanliness (which were spot on) and the technology to support its operations should be on par with the products one is selling. Maybe invest in IT to avoid slow processing times? The registration and financing paperwork were not included in the folder we brought home. Minor hiccup as Terence returned my call on the weekend that same day to rectify the situation. It was great experience overall. Thank you! More

Always available to answer questions and make sure we get what we need. The staff is very courteous and let us know when new cars come in what we need. The staff is very courteous and let us know when new cars come in More

Everyone was very knowledgeable and went out of there way to give me a great experience. I especially appreciated there quick responses to my email to give me a great experience. I especially appreciated there quick responses to my email More

The people are very nice , especially Marc and Gene in service department. They are very pleasant and helpful. While waiting for my car to be fix staff comes to me and offer me snacks. The please is very service department. They are very pleasant and helpful. While waiting for my car to be fix staff comes to me and offer me snacks. The please is very clean. More

Everyone who played part to the sale of the car were all great to work with! I wouldn’t go anywhere else for a BMW! great to work with! I wouldn’t go anywhere else for a BMW! More

ridiculous high $1000 dealer fee for a new car. Don't pay it, ask them to remove it. Always fix price before you sign anything. it, ask them to remove it. Always fix price before you sign anything. More