Ferman BMW

I know that I received a fair deal. I had a great experience with Ferman BMW. I would recommend to anyone going to trade in their vehicle, to do their homework, and know what your car i I had a great experience with Ferman BMW. I would recommend to anyone going to trade in their vehicle, to do their homework, and know what your car is worth. The purchase price was fair, and after a little "back and forth", my trade in value was fair. I give Ferman 5 STARS. I would recommend them to family and friends. Low pressure, great service....from Jack Dennis to Mickey Lambert to Scott Simpson to AJ Clarke...all treated me like I was a family member. More

Matt Cerro, Honest, trustworthy and a great sales advisor! Owned a mini For 6 years and the whole team at Ferman have always provided a welcoming environment and high levels of service! Brought a BMW during my Owned a mini For 6 years and the whole team at Ferman have always provided a welcoming environment and high levels of service! Brought a BMW during my service visit! Matt had done a great job of staying in contact with me and as a result he earned my business! More

Your BMW is acting up before the holiday trip of 1,122 miles Hello Jamie, Our BMW is misfiring under acceleration. Is there any way to have it checked tomorrow? What every person wants is the YES answe Hello Jamie, Our BMW is misfiring under acceleration. Is there any way to have it checked tomorrow? What every person wants is the YES answer and I got it! BMW checked, repaired, and oh, by the way we found a nail in one of your tires. Whoops! Good thing that Beamer acted up or on the trip.........FLAT and stuck on the road. Good thing a safety inspection is done at every visit! THANK YOU BMW SERVICE TEAM! Oh, the trip for Thanksgiving was not ruined! More

Wonderful experience This was our first time buying a BMW so we did not know what to expect. We were extremely impressed with our sales Associate, David Theado. He was t This was our first time buying a BMW so we did not know what to expect. We were extremely impressed with our sales Associate, David Theado. He was the consummate professional. Very calm and very non-pushy (unlike many car sales folks). He listened carefully to what we wanted. He followed up right on time. He ultimately found just the car my wife wanted. His manner of communication inspired confidence and trust. The car is still brand new so don't know what to expect with service but I hope it will be as good as the sales experience More

Dreadful service Bought a car with the promise of a full service. Changed oil, but barely hit the minimum level. Didn't fill power steering, sits below minimum. Change Bought a car with the promise of a full service. Changed oil, but barely hit the minimum level. Didn't fill power steering, sits below minimum. Changed tires, but didn't balance them properly, which led to terrible vibration on the highway, not the norm for an expensive Mercedes-benz. Had to pay to have tires balanced again, correctly this time. Worker had a hard time taking off the wheel because the delearship jammed on the wheel nuts...on alloys! Two days after purchase, engine light with code P2568 came on. Tried to call client advisor multiple times, but he refuses to return my calls. Would anyone consider this good service? More

Outstanding service I came in for warranty service, I left with a new 2019 Cooper 4-door. Expert, accommodating staff made my purchase possible. Matt Cerro went above and I came in for warranty service, I left with a new 2019 Cooper 4-door. Expert, accommodating staff made my purchase possible. Matt Cerro went above and beyond to find the car I wanted based on criteria I laid out. No pressure, professional sales and credit staff made this the best experience for me to date in making a new investment. More

Exemplary service all around. I live in Lakeland, and Ferman wasn’t my first stop in selecting my Mini Cooper. It should have been. The other dealer I visited did not have nearly t I live in Lakeland, and Ferman wasn’t my first stop in selecting my Mini Cooper. It should have been. The other dealer I visited did not have nearly the amount of Certified Minis that I was looking for. I think they had 4. Ferman had well over a dozen...of all styles and configurations...a tremendous selection. I was very lucky to have Mark Davis as my sales person. He has been selling Minis for many years and I was able to benefit from his extensive knowledge in making my selection. He was fantastic. He even went so far as to pick me up and bring me the dealership later in the week so that I could finalize my purchase. Now that’s great service!! But he wasn’t the only one. Doug Opie was wonderful in helping me achieve the price that I wanted to pay and Dan McCroy went above and beyond in securing me a teriffic financing rate. All the time, these gentlemen were very kind and I never felt rushed or pressured. They are they type of guys that you would enjoy being friends with...just very nice people. All in all, my Ferman Mini Cooper experience was the best car purchasing experience that I ever had. I cannot recommend them enough. More

Great experience, everyone was very helpful. Everyone was friendly and very knowledgeable on all the cars. I was in and out in 2 hour with my new car. Awesome place to go. Everyone was friendly and very knowledgeable on all the cars. I was in and out in 2 hour with my new car. Awesome place to go. More

An excellent experience I was dropping off my car for a recall, and was not expecting great service for that reason, and I was pleasantly surprised. I was met with Stefanie, I was dropping off my car for a recall, and was not expecting great service for that reason, and I was pleasantly surprised. I was met with Stefanie, she quickly took down my information and got me on my way with a loaner vehicle. She texted me when my car was going through the wash and let me know it was ready. She really made the experience easy and painless. More

Warranty issues, same day repair Called bc my car was driving funny they got me in that same day and fixed it that day as well. Douglass was the one who did the job and was amazing, c Called bc my car was driving funny they got me in that same day and fixed it that day as well. Douglass was the one who did the job and was amazing, couldnt ask for better service, very professional. More