Ferman BMW

Frustrating 1st time Experience To be frank it didn’t meet my expectations of a BMW dealership. Below are a few specific takeaways. 1. I called the office before my appointment s To be frank it didn’t meet my expectations of a BMW dealership. Below are a few specific takeaways. 1. I called the office before my appointment stating that I needed a loaner car since it was a service engine soon issue and would likely not be resolved on Saturday. I was told that I could not request a loaner on Saturdays. Thankfully I was able to get a loaner. 2. I was told the cost would be about 600 and I ended up being charged almost 800. Almost 100 bucks was taxes. I was usually told a breakdown of the fees and the cost was either close if not below the estimate I received when having my car serviced at other BMW dealerships. In this case it was much higher. 3. When I was given my car back I sat down and noticed that my low tire light was on. I thought a basic inspection of the car occurred during my visit including filling the tires if needed. I also filled up the loaner air tires when the light came on my second day in driving the car. I’m glad to share additional thoughts if someone wants to call and discuss this further. More

Great customer service . Gary and Joe were both wonderful to work with and I'll definitely be back in these years to lease my next vehicle. . Gary and Joe were both wonderful to work with and I'll definitely be back in these years to lease my next vehicle. More

Excellent service is customary! Cesar never fails to provide excellent service as well a mini in service for my 328i! He follows through on details and ensures I understand all aspec Cesar never fails to provide excellent service as well a mini in service for my 328i! He follows through on details and ensures I understand all aspect of my cars’s care. The detail shop and the loaner department are wonderful, too. Who doesn’t love a BMW loaner?! More

They did the right thing! I purchased my 2013 X3 AS-IS from Ferman BMW in July 2018. Two months later I was faced with an engine that needed to be replaced. When I called Fer I purchased my 2013 X3 AS-IS from Ferman BMW in July 2018. Two months later I was faced with an engine that needed to be replaced. When I called Ferman BMW, Brian Pelletier didn't hesitate to do everything he could to help. I spoke with the GM, Bob Murray about my situation, he was empathetic & helped with this very expensive problem. They provided me with a loaner car for the entire time they had my car for repairs. I worked with Nick & Paul Scaglione to get me car back on the road. After being without my car for about a month, I picked her up today. This dealership had no obligation to help me with this issue. From day one, they owned the problem, worked with me & made a bad situation a little more bearable. This dealership has a client for life! More

Great service experience When my check engine light went on the Ferman service department got me in the next day for service. While they had the car they also completed a coup When my check engine light went on the Ferman service department got me in the next day for service. While they had the car they also completed a couple of manufacturer engineering changes and gave me a loaner car to use while they completed the work. Very satisfied with this dealership. More

Great! The entire experience was great from beginning to end. Alex was awesome to work with! I would definitely recommend Alex and this dealership to anyone The entire experience was great from beginning to end. Alex was awesome to work with! I would definitely recommend Alex and this dealership to anyone looking for a car. More

5 star service advisor- Stefanie Recently Stefanie became my service advisor and I couldn’t be more happy! Stefanie is personable, energetic, and provides quality customer service. S Recently Stefanie became my service advisor and I couldn’t be more happy! Stefanie is personable, energetic, and provides quality customer service. She is the perfect addition to BMW team and because of her I will be coming back. Stefanie worked with me to ensure all my car issues were sorted and my BMW was in top shape. More

Professional helpful enthusiastic about everything Mini. We have purchased two minis from Ferman Mini of Tampa Bay, although it’s a long drive from where we live we would not go anywhere else. Starting with We have purchased two minis from Ferman Mini of Tampa Bay, although it’s a long drive from where we live we would not go anywhere else. Starting with the sales people Jack Rowland in particular who has now left (that must be a lost to them) to the service team people to the guy who comes and collects my mini for service it’s all first class well done Ferman! More

Exceptional service From scheduling my appointment to getting my car back the service provided was top notch. The new online system for communicating areas that needed to From scheduling my appointment to getting my car back the service provided was top notch. The new online system for communicating areas that needed to be addressed simplified communications. Great job Darlene.! More

Efficient, down to earth, kind The used car department was impressive all the way around. Scott was an awesome salesman. Haggle free experience. The business manager really worked o The used car department was impressive all the way around. Scott was an awesome salesman. Haggle free experience. The business manager really worked on getting the best interest rate... overall great experience! More