Ferman BMW - Service Center

Sal in the service department is awesome. Made sure I was taken care of. Mary Keller is amazing. They were a pleasure to work with. taken care of. Mary Keller is amazing. They were a pleasure to work with. More

Brought in on a Friday was told part was in stock and they could start on car. I assumed it would be available the next day. I was then told Monday. I said I would pick up my car and bring back on Mon they could start on car. I assumed it would be available the next day. I was then told Monday. I said I would pick up my car and bring back on Monday. Was told it was already taken apart. No offer of loaner. Take care of my elder Mother who had just broken should so spent $200 to rent cat at Entere. I mean really who can go without a car for the weekend! Horrible treay More

Fast and friendly service! Excellent customer service. Told me what things I need to service, and was very knowledgeable. Kept a open line of communication. Told me what things I need to service, and was very knowledgeable. Kept a open line of communication. More

Your dealership is friendly and prompt every time I come in. Sal in service has always broken down my repair and worked with my time schedule. in. Sal in service has always broken down my repair and worked with my time schedule. More

From the valet to the end of my experience...outstanding service. The facility was clean and modern with all the expected conveniences from the BMW brand. service. The facility was clean and modern with all the expected conveniences from the BMW brand. More

I took the car to BMW to where they were very I took the car to BMW to where they were very professional they followed through with everything they said they would do from the moment I pulled up I took the car to BMW to where they were very professional they followed through with everything they said they would do from the moment I pulled up to the moment I checked out from the service tech to the customer service representative everyone was very professional, I will continue to use BMW Furman and would recommend them to my friends and family More

Everyone who works at Ferman BMW is fantastic. Everyone is always helpful and goes out of their way to make people happy. Couldn’t ask for a better staff. is always helpful and goes out of their way to make people happy. Couldn’t ask for a better staff. More

The service was completed. The communication was poor. When I asked about an issue, the response felt like a “guess” rather trying to understand. Attempted to reach service manager 3x, no return call. When I asked about an issue, the response felt like a “guess” rather trying to understand. Attempted to reach service manager 3x, no return call. More

Chris Sanborn made sure all of my service requests were Chris Sanborn made sure all of my service requests were fulfilled with quality and offered an appropriate, progessional rim referral when the scope Chris Sanborn made sure all of my service requests were fulfilled with quality and offered an appropriate, progessional rim referral when the scope of service extended beyond what the dealership could provide. More

These are our first BMW’s. Furman is very close to our home. They have built a very professional dealership. They are thoughtful, responsive and knowledgeable. I have enjoyed the experience so far. home. They have built a very professional dealership. They are thoughtful, responsive and knowledgeable. I have enjoyed the experience so far. More