Ferman BMW - Service Center

Courteous, friendly staff. Definitely know their cars. Nice waiting area inside. They got my car repaired on time as promised. And they have a decent selection of loaners. Nice waiting area inside. They got my car repaired on time as promised. And they have a decent selection of loaners. More

Always available to answer questions and make sure we get what we need. The staff is very courteous and let us know when new cars come in what we need. The staff is very courteous and let us know when new cars come in More

The people are very nice , especially Marc and Gene in service department. They are very pleasant and helpful. While waiting for my car to be fix staff comes to me and offer me snacks. The please is very service department. They are very pleasant and helpful. While waiting for my car to be fix staff comes to me and offer me snacks. The please is very clean. More

Great Service Throughout Start to Finish I was there for both Service and Sales. While serving was taking place on my current BMW I did follow up visit to sales as I was looking for new purch I was there for both Service and Sales. While serving was taking place on my current BMW I did follow up visit to sales as I was looking for new purchase. As I finished up my questions between the two vehicles I was trying to decide on I was approached to choose one of the two similar vehicles they had as loaner to take home to drive in order to make the right decision. Now that is service and good sales. I can appreciate Sales tactics as I've been in sales. When I came back next day to drop off loaner and pick up my vehicle being serviced I had made my decision. So glad it worked out the way it did I've used Ferman BMW in the past as well so naturally its obvious I was pleased in the past too! More

Very professional. Outstanding atmosphere and the service was as promised. Nick was attentive, listens well and is very polite. We are very happy to have your dealership to service our car. was as promised. Nick was attentive, listens well and is very polite. We are very happy to have your dealership to service our car. More

The car stayed over night at the dealership because they had to order a part. It appeared to me that the mechanic left the windows down when the car was in the garage, because inside was full of some sort o had to order a part. It appeared to me that the mechanic left the windows down when the car was in the garage, because inside was full of some sort of a white thing that looked like paint. This really pissed me off. This is the mechanic fault not the service advisor Mr. Graciano he is a nice gentleman. The mechanic shall be advised not to be so sloppy. I pay a lot of money for this car, and whoever works on this car, got to be more careful. Rafael Tejeda More

Jamie is my customer service provider and always exceeds my expectations. On my last visit I was on a tight schedule and her team had me back on the road in enough time to catch my flight. my expectations. On my last visit I was on a tight schedule and her team had me back on the road in enough time to catch my flight. More

Always had a good experience with my oil change however last time they forgot to tight down the oil plug and oil leaked of my car. last time they forgot to tight down the oil plug and oil leaked of my car. More

First service since buying the new car from dealer This was the first service and experience with the dealership since I have bought my vehicle from Ferman. While the facility was good and made the wai This was the first service and experience with the dealership since I have bought my vehicle from Ferman. While the facility was good and made the waiting comfortable (wait time was as quoted), there could be an improvement in the communication and customer service from the service department. Again this is my first time servicing the car and owning a BMW, and coming in for an oil change I was a little surprised by the additional items needed and their charges. While I opted for most of them after doing some research on my own I would have appreciated a little more education ahead of time or the person dealing with me putting in the extra time and effort. Overall the visit was average and most likely I will go to another BMW service department that is closer but also to compare the experience. More