Ferman BMW - Service Center

Bad software update Told me I needed a software update and wouldn't affect any thing WRONG Tried and it failed Had to give me a loaner for the issue Told me I needed a software update and wouldn't affect any thing WRONG Tried and it failed Had to give me a loaner for the issue More

Jimmy is the best Great communication. Fast service. Worth the trip. Easy to make appointments. Nice service center. Like getting a loaner instead of wait is the best Great communication. Fast service. Worth the trip. Easy to make appointments. Nice service center. Like getting a loaner instead of waiting More

No major complaints. Had the usual good experience. I wish the service department would return voice mail messages. I don't think I've ever had a return call & I don't text. Also, I had to tell the se I wish the service department would return voice mail messages. I don't think I've ever had a return call & I don't text. Also, I had to tell the service department that brake pads replaced were under warrantee. I would think this would be obvious when bringing up vehicle history. More

Really care First time at Ferman. Usually get service up north. Everyone was super nice and really cared. Good outcome on fixes too. Thanks all is appreciated First time at Ferman. Usually get service up north. Everyone was super nice and really cared. Good outcome on fixes too. Thanks all is appreciated More

Efficiency It was fast and efficient. l’d call ahead because was late because the heavy traffic was holding me ... They understand the situation and made arran It was fast and efficient. l’d call ahead because was late because the heavy traffic was holding me ... They understand the situation and made arrangements to keep my appointment fir the same day just moving it one hour up. Thank you More

Great service Department The Service team is always friendly and helpful; They communicate well before, during and after service so that you always know what is going on with The Service team is always friendly and helpful; They communicate well before, during and after service so that you always know what is going on with your car. You pay more at a dealership, but they frequently have specials and coupons and if something is under warranty, they cover it. More

Take lug nuts off I brought my BMW in to get the locked lug nuts off which I was told was going to be $350 to have 2 cut off. Needless to say I did not have it done the I brought my BMW in to get the locked lug nuts off which I was told was going to be $350 to have 2 cut off. Needless to say I did not have it done there and went to a tire place who got them off for free. I am not at all complaining about Jimmy whalen's quote I'm sure he had to put enough time depending on what you guys came across. More

Service Department extremely expensive Ferman BMW up charges OEM parts significantly higher than its competitors. In my experience the labor was 1001% the cost of the part. Labor time was Ferman BMW up charges OEM parts significantly higher than its competitors. In my experience the labor was 1001% the cost of the part. Labor time was under 1 hour. My other vehicle is a Mercedes Benz, I always take it to the dealership and I have never experienced such arbitrary and exorbitant charges. I am all for paying a fair price for excellent service, unfortunately this business is out of touch with the local market More

Excellent service by the whole team at Ferman BMW! Always friendly and most important courteous of my time. Would not take my vehicle anywhere else. by the whole team at Ferman BMW! Always friendly and most important courteous of my time. Would not take my vehicle anywhere else. More

Great service all around, as usual! This dealership has been the best place to buy a car, get it serviced, and everything in between. Highly recommended by me! (A happy BMW owner) This dealership has been the best place to buy a car, get it serviced, and everything in between. Highly recommended by me! (A happy BMW owner) More