Ferman BMW - Service Center

Regular maintenance Douglas is awesome. Always greets you with a smile and goes above and beyond. I came in for a wiper blade replacement and he checked my records and no Douglas is awesome. Always greets you with a smile and goes above and beyond. I came in for a wiper blade replacement and he checked my records and noticed that I was due for service. Arranged a loaner for me and off I went. More

Perfect! Absolutely perfect! Very accommodating and prompt. The customer service is awesome but what really makes it perfect is your follow through. This is a rarity in retail tod Very accommodating and prompt. The customer service is awesome but what really makes it perfect is your follow through. This is a rarity in retail today. You not only followed up immediately after making the appointment, you followed up once complete and that all lets me know that you sincerely care about having me as a customer. I don't know if this is a Mini thing or a dealership thing, but both Mini dealerships have been amazing! So a huge thank you! More

Quickly helped me in my moment of need The staff of Ferman BMW was amazing, so friendly and very helpful. I had an unexpected problem with my just purchased vehicle, the staff sprung into a The staff of Ferman BMW was amazing, so friendly and very helpful. I had an unexpected problem with my just purchased vehicle, the staff sprung into action and helped me with a walk in appointment to resolve my issue. They were so friendly and everyone seemed to genuinely want to help me. I feel like the staff is exceptional and everyone I meet seems like we've known each other for years. More

Great Customer Service!! Cesar is awesome and a true professional! Always keeps you informed on your vehicle’s status and answers all your questions!! Cesar needs to be promot Cesar is awesome and a true professional! Always keeps you informed on your vehicle’s status and answers all your questions!! Cesar needs to be promoted to Service Manager so he can ensure that he shares his professional knowledge on Customer Satisfaction!! More

Jimmy is fantastic! Jimmy is always friendly and professional. He is always on top of things. Keeps us informed of progress. He keeps an open line of communication! Jimmy is always friendly and professional. He is always on top of things. Keeps us informed of progress. He keeps an open line of communication! More

Not Organized Too long of a story to explain but it’s safe to say the service people and the parts people should find a way to work together. Porter Too long of a story to explain but it’s safe to say the service people and the parts people should find a way to work together. Porter More

Outstanding service I’ve got an outstanding service from Ferman BMW service and they make sure all my questions were answered.I think they’re the best BMW dealership in t I’ve got an outstanding service from Ferman BMW service and they make sure all my questions were answered.I think they’re the best BMW dealership in the area. More

good service more money than i wanted to pay for a 13 yr old car.thats all i have ti say. the car needed repairs in excess of stated value more money than i wanted to pay for a 13 yr old car.thats all i have ti say. the car needed repairs in excess of stated value More

Replaced damaged tire. Found a hard to find tire in inventory and installed it at a fair market price. They were pleasant and very helpful. Thanks very much. Found a hard to find tire in inventory and installed it at a fair market price. They were pleasant and very helpful. Thanks very much. More