Ferman BMW - Service Center

I have found that Ferman BMW dealership to be consistent and helpful. I find the service team thoughtful and knowledgeable. I am glad I chose Ferman to do business with and helpful. I find the service team thoughtful and knowledgeable. I am glad I chose Ferman to do business with More

Andrew is Gold. Professional and pleasant to deal with. Car was completed and 100% satisfied. Professional and pleasant to deal with. Car was completed and 100% satisfied. More

Fantastic service and price as usual, best staff around. Special tanks to Joe and Mary. They are the best. Special tanks to Joe and Mary. They are the best. More

The service was great. I was in and out fast. I also wasn’t pressured to do more service than I wanted. I was in and out fast. I also wasn’t pressured to do more service than I wanted. More

They do what they say and say what they do! This is the case every time I have interacted with Sal and everyone else in service. Very up front and communicative. This is the case every time I have interacted with Sal and everyone else in service. Very up front and communicative. More

This facility is always professional, friendly and efficient. I will only go to Ferman BMW. Dan M. Is my sales rep and Sal is my service rep and I like them both. efficient. I will only go to Ferman BMW. Dan M. Is my sales rep and Sal is my service rep and I like them both. More

Very poor in customer service, don't plan on coming back. Tampa BMW is much much better! Tampa BMW is much much better! More

I will never purchase another BMW ever! I called Ferman to make an appointment for service. My convertible top is not working, a headlight is out and the windshield wiper fluid line is leak I called Ferman to make an appointment for service. My convertible top is not working, a headlight is out and the windshield wiper fluid line is leaking. I was told that my 2007 Z4 is too old to be serviced there anymore. I would never buy another car from a company that does NOT stand behind their product or care about their customer! All Ferman cares about is money. If there were a 0, I would have given them a big fat 0. Thanks for nothing! More

Haven't had the pleasure of working with the Service Department yet due to just having bought a 2025 X7, but I'm confident that team is just as professional and knowledgable as the great sales team we d Department yet due to just having bought a 2025 X7, but I'm confident that team is just as professional and knowledgable as the great sales team we did have the pleasure of working with. Specifically, Josh Daniel and David Theado. Joe Cleaver did a great job of explaining all the warranty and extended service plans, as well as making the formal purchase process a breeze. All three gentlemen worked overtime that evening (we left the dealership after 10 PM!) to ensure all the I's were dotted and T's crossed; most importantly, they ensured we were 100% satisfied with the purchase of our new X7. Leah Greenfield, one of the BMW Geniuses Team members, did a phenomenal job the next morning in getting me "functionally proficient" with the myriad technological bells & whistles within this amazing vehicle. All & all, a great experience thus far and we're happy to have Ferman BMW as our longterm Service Center home. More

Had an oil change and diagnostic inspection done for a used 2015 750 Li purchased elsewhere and was advised it needed a valve cover gasket and possibly tires. 3-4 days later, the motor is locked. Had the used 2015 750 Li purchased elsewhere and was advised it needed a valve cover gasket and possibly tires. 3-4 days later, the motor is locked. Had the car for a total of 1 week now I'm stuck with an $11k repair bill for a vehicle BMW themselves cleared. I'm not happy to say the least. More