Five Star Ford

Wow. I'm blown away. This is the first time I have ever enjoyed my experience at a car dealership. Tut, Randy and the team at 5 Star Ford made me and my daughter enjoy buy This is the first time I have ever enjoyed my experience at a car dealership. Tut, Randy and the team at 5 Star Ford made me and my daughter enjoy buying a car. It helps that it was a new Mustang, but Tut worked some magic and made me a very happy customer. I will recommend any one I can to them and will go back the next time I need a new Ford! Wish I could give them more stars!!! More

excellent service. Excellent and fast service and attendant to all our request and needs. We are very proud to say that we will be returning to this dealership again. Excellent and fast service and attendant to all our request and needs. We are very proud to say that we will be returning to this dealership again. More

Ford Explorer purchase John, Crystal and David made my purchasing experience very seamless and enjoyable! This is the fifth vehicle I have purchase at this dealership and I John, Crystal and David made my purchasing experience very seamless and enjoyable! This is the fifth vehicle I have purchase at this dealership and I wouldn’t go anywhere else! More

Possible Man and Integrity Man I was there looking for a car I knew what I wanted as soon as I stop Bruce Eversole comes to assist me. I tell him about the type of car I want. He c I was there looking for a car I knew what I wanted as soon as I stop Bruce Eversole comes to assist me. I tell him about the type of car I want. He cares about the need and want of a car. He the type of a guy to get it for you no matter the price. He will work with you i whatever situation you in. I got my impossible dream car but if it wasnt for him I would of not had driven out with my silver leather seats ford 2019 explorer. I am super happy about how my service was. Salesmanship with integrity and care. The possible man. Got my dream car.! I also got good coverage and well explained about my car with MIT. That man has so much intrigety I honestly believe in him 100%. Wouldnt want any other guy financing with me. When it comes to my money I know im safe hands with him. More

Sales with Integrity Nothing but kind words and an enjoyable experience when I went to Five Ford (in AM) and was greeted by Bruce before he had even had a chance to clock Nothing but kind words and an enjoyable experience when I went to Five Ford (in AM) and was greeted by Bruce before he had even had a chance to clock in for the day. “Early bird gets the worm”. First words Bruce related was that “he will do anything he can to help me get the car I want”. At first notion I believed that is what all salesman do. HOWEVER, I had spent all day (from 9AM to 9PM) with Bruce and I can honestly say he is a individual who brings a good reputation to the term “salesman”. He was very honest in all aspects, he had gone to bat for us when push came to shove (as it did) to be able to get us the car we wanted at the rate we wanted. (Obviously you have to be realistic about the factors that play in such as good credit, what you can afford, etc). Bruce has great character, is honest which is difficult to find especially in sales and carries himself with integrity. I can also say the same with our finance friend ‘MIT’ as he made the process extremely easy, upfront, and stress free. I do believe our paths with both of these fine gentlemen were meant to cross and happy it did!! More

Great Second Experience Our sales person Eddie Laguana was knowledgeable, friendly, and treated us like family. We bought a truck from him in 2006, and this experience was a Our sales person Eddie Laguana was knowledgeable, friendly, and treated us like family. We bought a truck from him in 2006, and this experience was as great as the first. David Hill handled the financing efficiently, and was a pleasure to work with. More

Disrespectful and Insulting This employee called me a liar twice, wore his hat and addressed me by "Miss" and/or my first name, which he spoke incorrectly. The only reason I w This employee called me a liar twice, wore his hat and addressed me by "Miss" and/or my first name, which he spoke incorrectly. The only reason I went to Five Star Ford was for an airbag recall, and I included simple oil change with tire rotation, which led to a disappointing and embarrassing experience for me. This employee further insulted me by calling me a liar on two occasions, telling me "You are confused", wearing his hat, addressing me by my first name (which he had incorrect) and calling me "Miss". He needs to be moved to a position where he does not have to interact with the public, specifically senior customers. The service department failed to advise me the windshield wipers needed to be replaced, there was some type of "ignition problem", failed to rotate my tires, and stated: "Your battery has failed. You may not get home. We can replace it for $152.00"; however, when AAA arrived, they tested the battery and clearly stated their was nothing wrong with the battery, but there was battery acid leaking from the battery. It was obvious to me battery acid was leaking when AAA raised the hood on my car. I was grossly disappointed that the service department identified my battery problem incorrectly and it was obvious they made no attempt to even clean the battery, nor the cables. If you experience any problem with the service department, please do not subject yourself to being insulted and embarrassed by Johnny Tisdale. More

It Just Made Sense Working with John H. was easy and by far one of the least stressful transactions I’ve ever encountered when making a large purchase like this. He trea Working with John H. was easy and by far one of the least stressful transactions I’ve ever encountered when making a large purchase like this. He treated me like family and made me feel comfortable from the get-go. John was fair and took the time to explain all of my options to me and got me the best possible deal he could. John saved us money monthly and we will for sure do business with him in the future! More

A Very Good Experience I had the occasion to deal with Joshua Fichter and Marisa as the result of an unfortunate incident. They made sure that the end result was a satisfact I had the occasion to deal with Joshua Fichter and Marisa as the result of an unfortunate incident. They made sure that the end result was a satisfactory resolution that I believe we all felt good about. After our initial meeting,Marisa took the lead in dealing with me. I found her to be quick to respond,even as I found out,I had texted her when she was home sick or I had contacted her when she was on her day off. I have bought Fords all of my adult life. The last truck that I had bought from a competing dealership in Grapevine,had just about soured me on the brand,not because of the truck,but the people I dealt with there. Unlike Joshua,their General Manager had no desire to hear my complaint and made only,finally a half hearted attempt to contact me. My wife will be replacing her car in the near future and I am sure the first call we make will be to Marisa. More

Who said April wasn’t a good month to buy a truck? As painless as buying a new truck can be. John Hilsinger is the man to see at 5 Star Ford in North Richland Hills. I’ve bought 3 vehicles from him in As painless as buying a new truck can be. John Hilsinger is the man to see at 5 Star Ford in North Richland Hills. I’ve bought 3 vehicles from him in 3 months time. A great deal on each and every one. More