Five Star Ford

Lease return, and purchase another vehicle Prompt service rendered after walking in the door. Worked with Alfred last time(3 yrs ago) as well. Very friendly and courteous, and helped with what Prompt service rendered after walking in the door. Worked with Alfred last time(3 yrs ago) as well. Very friendly and courteous, and helped with what we needed, also listened to requests we had for the new vehicle. Process with David(MIT) in Finance was also very quick and without any added pressure, he was very friendly. Thanks to all involved, Mark and Emily Jackson More

Great experience at Five Star Ford NRH! I purchased a used 2016 Camry through the expertise of David Deger at Five Star Ford's North Richland Hill's facility. David was low pressure on the I purchased a used 2016 Camry through the expertise of David Deger at Five Star Ford's North Richland Hill's facility. David was low pressure on the push to buy from there and very knowledgeable on the used car line-up there as well. I had several other similar cars at other dealer's to choose from but ultimately came back to David Deger to make the final purchase. We settled on a fair price for the Camry and I felt the dealership has customer satisfaction as a key virtue to their sales process. David Welch in the finance department was also a key player in the final sale. Kudo's to the NLH store! H. Gamez More

Made my first time buying a car a breeze! I never thought buying a car would be so easy and painless. Very kind and helpful people!:) Thank you Eddie Laguana for helping me find just what I wa I never thought buying a car would be so easy and painless. Very kind and helpful people!:) Thank you Eddie Laguana for helping me find just what I wanted at the right price. Thank you Bubba Smith for explaining all the option on the table and making the process go by smooth. And last but not least thank you Jimmie Mathews for teaching me all the features on my car and cracking a few jokes with me. Five Star Ford really treats you like they would want to be treated and I highly recommend them to anyone! More

Great dealership, exceptional employees. Purchased a 2018 explorer from this dealership and will be a forever customer. Diron was so kind,helpful, and patient! (We had our 16 month old with u Purchased a 2018 explorer from this dealership and will be a forever customer. Diron was so kind,helpful, and patient! (We had our 16 month old with us, and folks with kids know that’s a obstacle in itself) he was so accommodating to our kiddo, everyone we encountered at this dealership was amazing and you could tell they put the customer first!!! If you’re in the market for a vehicle, give Diron a call. My family is so appreciative of the experience and wonderful vehicle we were able to drive away with! If you’re looking for a great customer experience and genuine employees, this is the place to go! More

My experience with Alfred at Five Star Ford was first class. I went into Five Star Ford on a Saturday to look at a used F-150 for my son. Alfred promptly greeted me and grabbed the keys and we were off to a test I went into Five Star Ford on a Saturday to look at a used F-150 for my son. Alfred promptly greeted me and grabbed the keys and we were off to a test drive. We absolutely loved the truck so we were on to the finance department and got the approval in a matter of minutes. Signed the loan documents and we were on our way. I have never been able to buy a vehicle so quickly and out the door so fast. I would definitely recommend Alfred El-Darazi at Five Star Ford and there finance department for there professional experience in purchasing a vehicle. Thanks Troy More

Thank you CARLOS! Before coming to Five Star Ford i went to Vandergriff in Arlington where i purchased my first vehicle. I explained to the manager that my vehicle was Before coming to Five Star Ford i went to Vandergriff in Arlington where i purchased my first vehicle. I explained to the manager that my vehicle was totaled out due to flood damage but i had all documentation from my claim, cash in hand for my down payment, and ready to leave with a vehicle because my rental is expiring. He ran my paperwork through the system after telling me he would be able to communicate with the bank what was going on with my previous vehicle. He came back and said i had awful credit and dont make enough money for the car i want. I had no problems with my first vehicle and with a 100 percent on time pay history i expected it to only be easier. I am 19 years old and work very hard to build my credit from a young age and he made me feel like it wasn't anything to be proud of. He wanted me to put double the money down and when i said i wanted to go home and think about it he said he would give me 15 minutes if id like. WHEN I WENT TO FIVE STAR FORD i looked at the cars on the lot before entering the dealership. My sales guy Carlos met me on the lot and had amazing energy from the start! He asked if it was my first time and made sure he welcomed me to the location and company. I had just found out GAP insurance was dragging out the deadline for their check and was stressed about having to borrow a family members car. I went into Five Star with a "oh well, here goes nothing" attitude. I explained the situation with my car and he was so quick to gather my information. He had me email him my documentation from the car claim and actually used it when talking to the banks. I wanted another Mustang and he found a vehicle that fit everything i wanted plus a cheaper price! I was and still am in love with it! He had the car pulled around for a test drive and was very knowledgeable about the vehicle. I had to leave to run an errand and by the time i got back (30 minutes to an hour) he had an approval and the financial department on stand by for my ok with the sale. He was very straight forward, didn't sugar coat anything, let me know i was in charge of how the sale went and what i wanted was always first! He wasn't only an amazing sales consultant but an overall great guy! My cheeks genuinely hurt from how hard he made my boyfriend and i laugh during any wait times! He put a business car in my folder with my brand new car documents and i grabbed a few extra from his desk! You can expect me to refer everyone to him! Thank you Carlos for helping relieve a stressful situation and for being on my side the entire process! Joe in finance was very efficient, quick and friendly as well! He made the paperwork process just as fun as looking and driving beautiful mustangs! My experience here was not at all what i was expecting and i am so happy with everything that was done for me! More

Knocked this one out of the ballpark, against all the odds! I was referred to Marisa Thompson after just been given a total loss on my car with no GAP, leaving me in debt and no car. Ms. Thompson worked vigorou I was referred to Marisa Thompson after just been given a total loss on my car with no GAP, leaving me in debt and no car. Ms. Thompson worked vigorously in 2 days mostly via text since I worked cooperate hours and not thinking I even had a chance to get financed with previous auto loan balance and only making 10$/hr. She was able to get me into a brand NEW 2018 Ford Focus SEL. And to really take care of me she made sure I now have GAP coverage, tire and wheel coverage and platinum bumper to bumper for the life of my loan. What's even more amazing is she did all this for me with $0 DOWN. She truly cared about my situtation and wasnt going to let me down. She did the unthinkable for me. Thank you. More

Out with the old, in with the new! Marisa was an absolute gem! She worked with my budget and helped me get into the car of my dreams! Everyone was extremely helpful and kind. I couldn’t Marisa was an absolute gem! She worked with my budget and helped me get into the car of my dreams! Everyone was extremely helpful and kind. I couldn’t have asked for a better first car experience! More

Wonderful Out of State Purchase & Delivery We needed a special work van and it wasn't available in our state (North Carolina) or surrounding states but we found it at Five Star Ford. Carlos wa We needed a special work van and it wasn't available in our state (North Carolina) or surrounding states but we found it at Five Star Ford. Carlos was the best person to deal with because he understood exactly what we wanted and he sent lots of photos and information to us. We communicated through telephone calls, text and e-mails, he answered ALL our questions and never made us feel like we asked too many! He was always available, and happy to help us every step of the way. Together we came to terms that we were very happy with, Carlos is honest and fair and we know that we got the best quality at the fairest price! He even found a transporter at a better cost than we could find plus they offered insurance and a professional level that we could not find on our own. Maria worked as team with Carlos to make the whole buying process smooth. We made a few changes on the paperwork that through everything off, but Maria fixed those items and re-sent documents to us so that we would have no problems registering it in NC. This was the BEST auto purchase we have ever had and all thanks to Carlos Codie and his excellent customer service and concern for us. More

HANDS DOWN THE ABSOLUTE BEST! I was referred by my friend (James R. Smith) who has bought $100,000.00 plus in vehicles this year from your fleet department from RICK DIKE, and let I was referred by my friend (James R. Smith) who has bought $100,000.00 plus in vehicles this year from your fleet department from RICK DIKE, and let me tell you i"ve purchased many vehicles over my lifetime but, this was the most hassle free deal that i"ve ever been a part of hands down. I came in and told Rick exactly what i wanted and like Houdini poof it was there by the end of the day. And at even a better price then i could have ever expected. Rick and your finance man Tut Edwards were superb! I will be a repeat customer in the future and will send my friends tent way as well. KUDOS KUDOS KUDOS! THOSE GUYS GET A PERFECT 10! More