Five Star Ford

Third Purchase - We'll Be Back Rick Dike was very patient and accommodating while I tried to decide between an Escape or an Edge. Then after deciding on the 2018 Edge, I couldn't d Rick Dike was very patient and accommodating while I tried to decide between an Escape or an Edge. Then after deciding on the 2018 Edge, I couldn't decide between gold or white. Even though Rick was extremely busy, he never made me feel rushed. This was the second vehicle that I have purchased from Rick, and it won't be the last. My husband purchased his F-250 from Five Star, thanks to me. David Hill was very efficient in walking me through the purchasing process. Even though I am not very "techie", Jimmie Mathews was very thorough in teaching me how to use all the bells and whistles. All in all it was an enjoyable process. More

Excellent Service Mr Seibel was very helpful in locating the specific vehicle I was looking for. I have purchased my last 3 vehicles from Mel and will be sure to contac Mr Seibel was very helpful in locating the specific vehicle I was looking for. I have purchased my last 3 vehicles from Mel and will be sure to contact him for any further needs. David Welch also made the financing portion vert easy to go thru. More

Satisfied We are apart of the Five Star Ford family since we have bought 3 Ford Focus' and 2 F-150's and now a Ford Explorer! All of them were purchased through We are apart of the Five Star Ford family since we have bought 3 Ford Focus' and 2 F-150's and now a Ford Explorer! All of them were purchased through Jason Howell. Jason has always been professional, dedicated and sees everything through after the purchase. David Hill was also very professional and did his best to get us in and out since Darrell had been awake for a while. Thank you, Jason, David and Five Star Ford for giving us FIVE-star treatment! Thank you, Darrell & Angie Tidwell More

The Way Buying a Car Should Be. I purchased a 2014 Ford F150 this week, and it was so simple and painless. This is the third vehicle I have purchased from Five Star. It is always a g I purchased a 2014 Ford F150 this week, and it was so simple and painless. This is the third vehicle I have purchased from Five Star. It is always a great experience. No games or tricks. They treat me like a real person, not just a source of income. If I move out of state, I will come back to Five Star to purchase my vehicles. More

Unbelievable,Outstanding,Great,Satisfied From the moment I walked in the door at Five Star Ford my instincts told me that this was like no other dealership I had ever visited. I was hesitant From the moment I walked in the door at Five Star Ford my instincts told me that this was like no other dealership I had ever visited. I was hesitant to believe this because of my experience with other dealerships that I had dealt with in the past. Like being pressured by the salesperson and if I didn’t agree with them they would always bring in another person and double up on me. I had never walked out of a dealership after a purchase without feeling like I had been taken advantage of. Never had a feeling of satisfaction with the deal I had signed. Well, my instincts were correct. The first person I visited with was Crystal Sanders. To my surprise she let me do most of the talking and she really listened to what I had to say. After me explaining what I was looking for she let me see and drive the truck that I wanted. She explained all of the cost involved and told me the price that she could sell the truck for. She never put any pressure on me to buy even after I told her I would like to get a price from one more dealership. She told me that was fine and to give her a call if I had any questions. I visited another dealership and looked at the same truck that I had looked at when I was at Five Star. They gave me a price that was much more than Five Star. I thanked the salesperson and was ready to leave and before I could get out of my chair another person appeared and they started the double team thing. I just got up and walked out. I called Crystal and told her I would be out the next day and sign the deal. When I returned to Five Star I then met John Little who worked with Crystal. I call them a team because I got the same polite service from John as with Crystal. I was eager to get the truck and I know I was a jerk a few times but John and Crystal stayed with me. They understood that the ordeal of buying a new vehicle was stressing me out. They made my purchase stress free. When I drove off in my new truck I was truly satisfied with the deal. After I had the new truck at home for a few days I was on a ladder in my garage and noticed that on top of the cab there were two small indentions that we didn’t notice before I left Five Star. I called John and he asked me to stop by the next day so he could have a look. When I brought the truck back John look at it and told me that he wanted Michael Huntzinger the Director of New Vehicle Sales to have a look. Michael took a look and told me they would give me a vehicle to drive and leave my truck there for five days and they would take care of the two small indentions. Apparently he could see the disappointment on my face because he said we have another new truck on the lot just like yours and if you would feel better about things we can go inside and redo the paperwork. I had already put a couple hundred miles on my truck but he said don’t worry about it the price stays the same we just need to redo the paperwork. He, like Crystal and John did not want me leaving Five Star without being completely satisfied. I have bought a number of vehicles during my seventy-six years on this earth but when I drove off of Five Star’s lot in that new truck was the only time that I have ever felt good about the deal and very, very satisfied. And that feeling was because of the hard work by Crystal, John and Michael. If for some reason I had to leave Texas and move to California or New York and it was time for me to buy another vehicle I would fly to the Dallas, Fort Worth area and go to Five Star Ford in North Richland Hills, Texas. More

Five Stars One Ford Great service from Jim Fairweather and Tut Edwards. Jim made sure that the minor repair to the truck I purchased was quickly resolved. Thank you! Great service from Jim Fairweather and Tut Edwards. Jim made sure that the minor repair to the truck I purchased was quickly resolved. Thank you! More

Once again the best car buying experience. I have purchased/leased 3 vehicles from Five Star Ford, I go back because I know what to expect. They provide excellent, honest and exception service I have purchased/leased 3 vehicles from Five Star Ford, I go back because I know what to expect. They provide excellent, honest and exception service every time I go in. No games, no smoke and mirrors, just good price and good deals. Sam Limo was exceptional and I will buy from him again. More

Great experience. I live in New Mexico and found the truck I wanted at Five Star. They responded very quickly with complete and accurate pricing information. They wer I live in New Mexico and found the truck I wanted at Five Star. They responded very quickly with complete and accurate pricing information. They were very easy to deal with when I went to the dealership and picked up the vehicle. The truck was detailed and ready to go with a full tank of gas. My sales person, Nathan Blackwell, was friendly, not high pressure, and responsive. It was a pleasure to deal with Five Star. More

Great new car buying experience Let me start off by saying that Joshua Fichter has to be the most involved General Manager I've ever seen. The way he takes care of his customers and Let me start off by saying that Joshua Fichter has to be the most involved General Manager I've ever seen. The way he takes care of his customers and employees displays true leadership and caring. Joshua went out of his way to make our experience the best we've ever had. David Hardick was hands down the best salesman we've ever had. David took the time to understand what we wanted and worked very hard to make sure we were happy. We will always use David in the future and will refer as many friends and family to him as we can. We have purchased many new Ford vehicles from all over the country. 5 Star Ford was absolutely the best dealership that we've worked with. No matter where we live, we will always come back to this dealership to make our purchases. 5 star Ford is now a member of our family. More

Service Simply, Outstanding!. This has been a 4-5 week process at other dealers. I have heard everything from the good to the bad on how, when, and why to by Simply, Outstanding!. This has been a 4-5 week process at other dealers. I have heard everything from the good to the bad on how, when, and why to by a truck. I even was lied to and pressured to buy at other dealers. With all that said, it really was not a enjoyable experience. You know how you feel when buying a new home?. Nice new clothes?. Even that first day of vacation at the airport bags packed and ready to leave all those troubles behind and the beach air is already on your mind. Well 5 Star ford of Fort Worth gave me those feelings. NO lies, NO deception, NO pressure. John Hilsinger has made me a repeat customer for our upcoming daughters vehicle needs. No more pressure than getting your loved ones into a safe affordable car. 5 Star Ford of Fort Worth and John Hilsinger : Absolute pleasure!!. More