Five Star Ford

Fine too lone The process took entirely too long. 4 hours - to long - this should have taken no more than 1 or 2 hours max - the team was fine the process long The process took entirely too long. 4 hours - to long - this should have taken no more than 1 or 2 hours max - the team was fine the process long More

"PROFESSIONAL, GREAT CUSTOMER SERVICE,QUICK AND NO BS" Alfred El-Darazi got the deal we were looking for and we signed ASAP. The process just took a day. Next year when we are ready to lease another vehi Alfred El-Darazi got the deal we were looking for and we signed ASAP. The process just took a day. Next year when we are ready to lease another vehicle Alfred will be the person we see and we look forward to another amazing experience. More

New car purchase. I was impressed by the professionalism and the knowledge of each person I dealt with. I appreciate the followup calls. I would buy another car from th I was impressed by the professionalism and the knowledge of each person I dealt with. I appreciate the followup calls. I would buy another car from this dealership. More

Great Very great person to work with...And he willing to seat their and talk to you what the best way to do thing and not put you Down were you not need to Very great person to work with...And he willing to seat their and talk to you what the best way to do thing and not put you Down were you not need to be ...😊 More

Kind and caring My specific priorities and needs were taken in full. I felt genuine kindness and I was treated well beyond a person just buying a car! My specific priorities and needs were taken in full. I felt genuine kindness and I was treated well beyond a person just buying a car! More

Great experience We have purchased 5 cars from 5 Star and 4 of those from Crystal. It's a nice feeling to work with someone we know and trust. She has never tried to p We have purchased 5 cars from 5 Star and 4 of those from Crystal. It's a nice feeling to work with someone we know and trust. She has never tried to push us into a car we couldn't afford or didn't want. We say this or this is what we are looking for, and Crystal takes care of it. Sadly car buying can be a painful experience but with professionals like Crystal and John it never leaves us with anything but a positive feeling! Thanks again Crystal and John. More

Amazing Service and Just What I was Looking For! Arrived to Five Star Ford by A Recomendation of My Bank: American Airlines Credit Union, Amazing Customer Service from Crystal Sanders and John Little Arrived to Five Star Ford by A Recomendation of My Bank: American Airlines Credit Union, Amazing Customer Service from Crystal Sanders and John Little both were great help specialists for Airline Employees AA! Was just browsing and ended up Buying a fantastic Ford Focus SE Hatchback!!! Crystal Has been an amazing help even after buying my car! Thank you!!! Will definitely Recommend to all my friends! More

2018 Lariat. Just what I wanted for Christmas. My wife and I had an excellent experience working with David Hardick at Five Star Ford. We got the vehicle we were looking for, at a very good price. My wife and I had an excellent experience working with David Hardick at Five Star Ford. We got the vehicle we were looking for, at a very good price. The entire evolution went smoothly. More

Not just another number I purchased a new 2018 F150, subsequently the engine failed two weeks after purchase. The dealership did a great job in keeping in contact with me, I purchased a new 2018 F150, subsequently the engine failed two weeks after purchase. The dealership did a great job in keeping in contact with me, although the parts were hard to get from Ford, due to the truck being so new, They were finally able to get the new engine and get it installed, however during testing there was some kind of failure with the new engine. I met with Joshua Fichter, the dealership's general manager, and he immediately went to work on getting me a new truck. I dealt with Robert Morgan - service director, Johnny Tisdale -service drive manager, Ezra McDaniel - service advisor and two other advisors Ron Baron and Odie Terry. Everyone was very understanding and did everything to make a bad situation as pleasant as it could be. They really made me feel like my business mattered even though they are a very high volume dealer, I never felt like I was just a number to them. They empathized as if it was them in my situation and did everything within there control to make me happy. At no time did I ever feel like the dealership did anything wrong, I was just the person in a bad situation. I can't stress enough how important the general manager, Joshua Fichter made me feel as thought my business and satisfactions were of the utmost importance. They have proven that when you have a legitimate problem they are in the trenches fighting for their customers to make it right. That is why they have earned my highest respect and a customer for life. Many individuals could have found all the bad in this situation, but Five Star Ford, North Richland Hills, worked so hard on my behalf there was no way I had any room to complain. Thank you again; Joshua Fichter, Ezra McDaniel, Robert Morgan, Johnny Tisdale, and the additional service advisors Odie Terry and Ron Baron for making me feel like a valued customer! More

Third Ford from Five Star Ford I just purchased a new 2018 F150 from Five Star in NRH Texas. This is my third F150 from them in the past 12 years. Mel in sales was did a great job I just purchased a new 2018 F150 from Five Star in NRH Texas. This is my third F150 from them in the past 12 years. Mel in sales was did a great job of helping me find the right vehicle for my needs then worked to get a me a good price and made sure I got all the incentives that were available. Tut in Finance department was very professional and got all the paperwork completed quickly. I traded in 2010 F150 and they gave me a fair value for it. More