Five Star Ford

Great Customer Service Experience Five-Star Ford NRH; serving the need of the customers, no one does it better. Justin and the Five-Star team of professionals, strive very hard to mak Five-Star Ford NRH; serving the need of the customers, no one does it better. Justin and the Five-Star team of professionals, strive very hard to make every customer experience outstanding. They are the best... More

Excellent Buying a new vehicle at this dealership was a great experience. I worked with three people, Sam Limo in sales, Tut Edwards in finance and Jimmie Matt Buying a new vehicle at this dealership was a great experience. I worked with three people, Sam Limo in sales, Tut Edwards in finance and Jimmie Matthews in tech that were outstanding. They were all family oriented people who love their jobs and the company they work for. They were friendly, very knowledgeable, courteous and professional and also fun so the entire experience was great. Would definitely recommend this dealership for buying a new vehicle as their inventory is huge and in my experience there was no game playing with pricing or trade in value. They are very upfront and stand behind what they say and pricing is very competitive. Outstanding dealership. More

Amazing people We went in with a set budget and what we wanted to spend and Sam made sure we got exactly what we wanted and nothing less he was so helpful and caring We went in with a set budget and what we wanted to spend and Sam made sure we got exactly what we wanted and nothing less he was so helpful and caring we will deffinetly be back in the future. More

The Most Pleasant Car-Buying Experience Ever! This is the first time to ever purchase car without spending all day. No hassles, no pressure. Just a very, very pleasant experience. Hector rocks. This is the first time to ever purchase car without spending all day. No hassles, no pressure. Just a very, very pleasant experience. Hector rocks. More

The Best New Car buying experience we've ever Had! Our Ford Focus was towed to Sam Pack 5 Star Ford, after 3 years of driving a Great Fun Car! However it was not any fun when it wouldn't go. We called Our Ford Focus was towed to Sam Pack 5 Star Ford, after 3 years of driving a Great Fun Car! However it was not any fun when it wouldn't go. We called Sam Pack in NRH.The service Dept guy Michael gave us a Sales name, after my husband asked Michael if we could talk to someone about our Car. We went right then! He was out in the lobby speaking with another person, but quickly asked us if he could help us. He was the one we were looking for. He took us to his office, began to check out all the details, and even after a Storm Surge knocked the computers down, he kept working, and making us feel important. After a short while we were walking out to Drive away in our New Car! When I say short; It was about 8;30 or 9;00 when we sat down, and about 12;30 when we left. I am pretty sure that's a record! We HIGHLY recommend Sam Pack's 5 Star Ford in NRH,TX, and all the people that helped us with buying our NEW Ford Car! More

Fantastic Customer Service I would like to say thank you to a phenomenal team John Little Crystal Sanders and David Welch. From the initial phone John was great listener and gav I would like to say thank you to a phenomenal team John Little Crystal Sanders and David Welch. From the initial phone John was great listener and gave great feedback to what l wanted and did what l ask and due to him not be available the next day he handed off to Crystal who was enthusiastic , funny and has a beautiful smile. She wanted to make sure my needs was met and got something l would enjoy s well comfortable.. David was kind and explained what l needed to understand . Great team... Great job!!!! More

Great Place to do Business I have purchased many cars from 5 Star Ford. The last 6 automobiles have been purchased through Jim Rich. I have also enjoyed working with Jason o I have purchased many cars from 5 Star Ford. The last 6 automobiles have been purchased through Jim Rich. I have also enjoyed working with Jason of Internet sales. James and Caleb in Service and Joe in Finance. All of these individuals do an outstanding job for 5 Star Ford and their customers. I do feel that Ford automobiles are getting way to expensive, however your people make you feel good about your purchase. More

Very freidly and knowledgable employees From the start I was made to feel at ease ...no high pressure salesman...just helpful with all my questions....the Finance Officer, Tut Edwards went w From the start I was made to feel at ease ...no high pressure salesman...just helpful with all my questions....the Finance Officer, Tut Edwards went way beyond what he had to to get me a fair loan and explained everything along the way until I was ready to drive off in my new Ruby Red 20017 Explorer."You can't beat the 5 Star Ford experience!!"even got help from Jimmie Mathews with my blue tooth and technical questions....very happy i stopped in. More

Entire team was superb It was a busy Saturday and the dealership was humming and, yet, all the employees were genuinely friendly and helpful. We encountered the General Ma It was a busy Saturday and the dealership was humming and, yet, all the employees were genuinely friendly and helpful. We encountered the General Manager, Sales Manager and Sales individuals and each were helpful, pleasant and knowledgeable. Justin sold us the Edge and did everything he could to make the sale go flawlessly. He did! Bill Green in finance was another great member of the team. Good job 5 Star! More

Laid-back The dealership as a whole was pretty laid back. I didn't have salesmen harassing us around parking lot, and created a tranquil environment. The salesm The dealership as a whole was pretty laid back. I didn't have salesmen harassing us around parking lot, and created a tranquil environment. The salesman was very helpful and friendly. I would strongly recommend Five Star Ford to anyone looking to buy a Ford. More