Five Star Ford

Truck purchase John Little was a good salesman and didn't harass or bother me during the shopping part of the process. available when needed however. Crystal Sande John Little was a good salesman and didn't harass or bother me during the shopping part of the process. available when needed however. Crystal Sanders was John's team member and was helpful when John was unavailable Jimmy Troung was knowledgeable of his financing and provided options More

Five Star Ford Employees make buying a vehicle enjoyable On four separate occasions my wife and I have visited Five Star Ford to shop for a new vehicle. Those four visits to Five Star Ford have resulted in u On four separate occasions my wife and I have visited Five Star Ford to shop for a new vehicle. Those four visits to Five Star Ford have resulted in us driving off in a new vehicle after each visit. On each of those four occasions, we have dealt with two outstanding Five Star employees. Our vehicle buying experience has been enriched with the assistance, guidance, and pleasure of working with Doreen Parker Bainbride and Leonard (Lee) Clanton. Both Doreen and Lee have been the most professional and caring people that we have had the privilege to assist us with the buying of a new vehicle. Buying a new car is an experience that should not be taken lightly and one that is very important to the buyer and his/her family for a considerable amount of invested time and money. Doreen and Lee made us feel good and confident during the buying experience. They answered all of our questions and more. Our next experience of buying a vehicle will be with be with Five Star Ford and hopefully, with Doreen and Lee. Sincerely, Van and Kathleen Grimes More

" Sam is the Man!" I recently purchased a 2017 Mustang GT PP from salesman Sam Limo. I cannot express what a wonderful experience it was to deal with Sam. Living in Mass I recently purchased a 2017 Mustang GT PP from salesman Sam Limo. I cannot express what a wonderful experience it was to deal with Sam. Living in Massachusetts and purchasing the car from such a far distance made me a little concerned, however Sam made this out of state process seamless. I have purchased many cars right in my area and non were as pleasant as this experience. Sam always returned all my phone calls and messages/texts and answered all my questions and concerns. Paperwork was sent overnight and Sam made all the complicated paperwork easy to understand. Financing was provided by my own credit union but the coordination of this organization, the dealership and insurance company was flawless. Sam had the car cleaned and detailed prior to being picked up by the car carrier. He took pictures to show me the vehicle before it left the lot. He also arranged for the car to be transported by an enclosed carrier. The car was delivered in impeccable condition. I can't say enough about Sam and his professionalism and genuine care for his customers. We are a "Ford Family" and will in the future purchase our cars from Five Star with the help of Sam . More

We Love our cars!! We were very happy with 5 Star Ford, and especially Justin our salesman!! He was very patient as we were getting 2 cars. We had changed our minds a co We were very happy with 5 Star Ford, and especially Justin our salesman!! He was very patient as we were getting 2 cars. We had changed our minds a couple times at the dealership with model type and it was not a problem to get a car for us from another lot. and guide us to what our need where for a vehicle. My husband had an 2008 Escape and got a 2017 Escape, he just loves his new suv, a big difference from his old Escape. And I got another Fusion, I just love the comfort and the smooth ride. I called 5 Star Ford about my old Fusion coming to the end of it"s lease, and I got Justin who answered the phone. He was extremely helpful in telling me about the turning in my car from it's lease and the procedure. He never bothered me at any point the month before the lease expired, like some salesmen. He emailed the week before and ask I was still interested and I was glad he was our salesman. I have only lived in Texas for 2 years, and was so glad 5 Star Ford is close to my house and an awesome place. More

Awesome Customer Service I found the vehicle I wanted online. I had financing through my credit union. They referred me to Crystal Sanders at the dealership. She set me up I found the vehicle I wanted online. I had financing through my credit union. They referred me to Crystal Sanders at the dealership. She set me up with a test drive, answered all my questions. I knew this vehicle was right for me. I asked if picking it up after 6pm would be a problem. She said the dealership was open til 9 p.m. She introduced me to her Associate Jon Little. When I arrived the next night he had the vehicle ready to go. He went out of his way to fix a minor issue with an under inflated tire, and both Crystal and Jon are ensuring all the details are correct. More

Going the Extra Mile My husband and I went to Five Star Ford North Richland Hills yesterday looking to try and finance for a new truck. The first one to help us was Briann My husband and I went to Five Star Ford North Richland Hills yesterday looking to try and finance for a new truck. The first one to help us was Brianna and she worked long and hard gathering information and talking with management on our behalf. Also, Tony who we have bought two vehicles from before was hands on in helping before preparing a plan for a sale and after the sale getting into the truck and on line for what was needed. David Hill worked tirelessly all day getting us the best deal and interest rate. We have also purchased vehicles from him at least two other times and in our opinion he is the greatest asset that Sam Pack's could have. He is warm, friendly, hard working and truly cares about the customer. He is the reason we keep coming back. Thank you too to MM Ross for helping complete this deal. He was instrumental in the transaction and also a very warm and friendly man. Thank you so much for all of your help in obtaining another great vehicle. You have our business always. More

Friendly helpful great service Alfred is always so happy and works really hard to make our car buying as fast and easy as possible. He always tries to answer questions and he doesn Alfred is always so happy and works really hard to make our car buying as fast and easy as possible. He always tries to answer questions and he doesn't know he finds someone who can. More

Hands down the best ! Let me start by saying this isn't the first time I've used this dealership. The management and the finance team are highly seasoned professionals. Tha Let me start by saying this isn't the first time I've used this dealership. The management and the finance team are highly seasoned professionals. Thankful to have a group of people in a dealership that care so much. More

Great Experience buyinh the used SUV Quick and easy to complete the deal. Also fixed any major issues I found before leaving the lot. Doreen took great care of me when I arrive Quick and easy to complete the deal. Also fixed any major issues I found before leaving the lot. Doreen took great care of me when I arrive until I left. More

The best By far the best and painless car buying experience! They want your business and go above and beyond to ensure you are taken care of!! Jason Howell mad By far the best and painless car buying experience! They want your business and go above and beyond to ensure you are taken care of!! Jason Howell made sure I was happy, he did all the hard work and made my car buying experience seem effortless!!! More