Five Star Ford

Good service on courtesy ride I gave a 4 star review, because the work has always been well done on our 2010 F 150 Truck. However the waiting time is just extremely long, till se I gave a 4 star review, because the work has always been well done on our 2010 F 150 Truck. However the waiting time is just extremely long, till service is provided. Sure would be nice if they could expand the service center to provide faster service. Today I waited 2 hours for an oil change. They I found out I need new breaks. Fortunately they have time to install them today. Thank you for that! I didn't want to wait any longer, so I took a courtesy shuttle home. Mr. Harry Waymire was a very nice man, very good and pleasant driver who know how to get me home fast, safe and sound. More

The Most Pleasant Dealership Jeff and Carlos were two very wonderful salespeople that made my buying experience a pleasure. They were patient, understanding and answered my quest Jeff and Carlos were two very wonderful salespeople that made my buying experience a pleasure. They were patient, understanding and answered my questions. They made it easy to make decisions and everything turned out the way I expected and they promised. It took them some time, but they found the car for me. And, the best part, was there was no pressure! Would I buy from them again....YES! Would I recommend them....YES! More

truck purchase I'd like to recognize Jim Rich and Lee Clanton. Both gentlemen were very professional and made the purchase process of our vehicle, very smooth. Lee I'd like to recognize Jim Rich and Lee Clanton. Both gentlemen were very professional and made the purchase process of our vehicle, very smooth. Lee delivered the vehicle to me and was very flexible as I had to deal with a variety of logistical items in brining my family to pick up the delivery. I appreciate Lee's patience, candidness and support. Truly a competent professional who understands the importance of customer service and care. I appreciate Five Star Ford and their team. I recommend this location as well as working with Jim and Lee. More

Good experience Our dealer was very helpful, explained everything throughly and truly wanted what was best for us, he didn't just insist on one car, he provided optio Our dealer was very helpful, explained everything throughly and truly wanted what was best for us, he didn't just insist on one car, he provided options for us and was understanding of our needs. He went out of his way to explain how all the features work and offered to help whenever it was needed. Everyone there was friendly. More

Way better experience than I was expecting We purchased a truck from this dealer. I appreciate the respect and professionalism we received during our negotiations. Bob was very nice and did his We purchased a truck from this dealer. I appreciate the respect and professionalism we received during our negotiations. Bob was very nice and did his best to take care of us. Everyone we encountered was very friendly and polite. More

Ease of purchase for a new King Ranch My sales guy Mark and his team made my purchase smooth and easy from beginning to end. There were no pressure tactics, only honest opinions and answe My sales guy Mark and his team made my purchase smooth and easy from beginning to end. There were no pressure tactics, only honest opinions and answers to my questions. I'd highly recommend Five Star Ford and plan to buy my next vehicle there. More

Great experience I had a Great experience with 5 Star Ford thanks to Doreen, she had the patience to answer all of our questions and to explain everything. I had a Great experience with 5 Star Ford thanks to Doreen, she had the patience to answer all of our questions and to explain everything. More

Excellent Buying Experience Working with Randall in sales and Tut in finance could not have went any smoother. Neither put any pressure on me as I have found to be the case when Working with Randall in sales and Tut in finance could not have went any smoother. Neither put any pressure on me as I have found to be the case when purchasing a new vehicle. Randall went out of his way to save me as much as possible and went above and beyond to get the Truck I wanted. He kept me updated regularly with the status and was a real pleasure to work with. Tut was extremely friendly and explained my options to me in a clear and concise manner. He made the financing as easy as ever and was very explanative about the extended warranty. Thanks to Five Star for a great buying experience and especially thanks to Randall and Tut More

Great experience! From the first day to the last, Carlos and Brieanna were very patient and helpful. They were very kind as I asked several questions. They were also ve From the first day to the last, Carlos and Brieanna were very patient and helpful. They were very kind as I asked several questions. They were also very down to earth and realistic, as I filled them in on what I needed in a car. They helped me find a vehicle that exceeded my expectations. Even through a situation that was a little different in delivery; they kindly maintained their patience, kept me up to date, and had driving into the sunset with my perfect vehicle. Another name to mention is David in the finance department, he got my paperwork arranged and put together. We discussed prices/payments which,let's face it, can be a very hard thing to discuss. He made me feel like I had a voice in the matter. The day I received my new car, Carlos was so helpful in teaching me how to operate the functions in the vehicle and spent an extended amount of time reviewing details, as I am always full of questions. He didn't rush me or act put-out at all. Carlos has sold me this car, and as long as he's in this business, he'll be selling me my next. Five Star Ford is a wonderful dealership, and Carlos has easily earned them a lifetime customer. Sincerely, Nicole G. More

A truly painless car buying experience at Five Star Ford NRH I would like to relate what a pleasant experience I had when recently looking for a car. Jerry Reynolds from the Car Pro Show, after hearing what I wa I would like to relate what a pleasant experience I had when recently looking for a car. Jerry Reynolds from the Car Pro Show, after hearing what I was interested in, suggested I call Joshua Fichter, the GM at 5 Star Ford NRH. So I started out by making contact with Joshua, and described what I was interested in. I made plans to stop by on a Saturday afternoon. When I arrived at the dealership on Saturday, I was greeted by Joshua, who immediately introduced me to sales associate John Hilsinger to see what there was available for either a Ford Focus or a Ford Fusion. I quickly determined that a Ford Fusion would fit better. After looking at a couple of cars, I decided my prime candidate was a pre-owned certified 2016 Ford Fusion. I was 95% certain but wanted to think on it a couple of days. Fortunately it was still available on Tuesday. I took a test drive and decided this was what I wanted. I returned the following Saturday to take delivery. Thanks again for a truly painless and dare I say enjoyable auto buying experience! More