Five Star Ford

Definitely will be a repeat customer As soon as I arrived I was greeted by the staff. Everyone was so helpful. My salesperson Rick Dike was helpful in meeting my needs by selecting the ri As soon as I arrived I was greeted by the staff. Everyone was so helpful. My salesperson Rick Dike was helpful in meeting my needs by selecting the right truck for me. He took the time to go over the options of each vehicle to properly select the best vehicle to meet my needs. He went a step further by having the sync manager Jimmie Mathews go over the vehicle and all features with me. Jimmie also provided me with additional documents in case I forget any instructions. He also followed up by sending me a text showing the app I could download to get the most from my Ford experience More

Best car buying experience EVER! We started our search via internet and worked with Jason Howell. He was very responsive and didn't waste our time sending information on vehicles we We started our search via internet and worked with Jason Howell. He was very responsive and didn't waste our time sending information on vehicles we weren't looking for like other dealerships did. After we test drove the vehicle we told him we had to pick our son up from the airport and he worked very diligently and efficiently to complete the deal so we could be on our way. He was very knowledgable, efficient and friendly. The finance person was Anthony and was HANDS DOWN the BEST finance person we've ever worked with. He was honest and didn't try to sell us unnecessary packages. He was hilariously funny and we literally laughed the entire time we were in his office. I will never go to any other dealership again. Kudos to Five Star Ford for treating customers how we deserve to be treated!! For some reason I don't have the ability to actually rate Jason and Anthony but they are both definitely 5 stars! More

bought a new edge titanium I tried to buy my wife a new car in Longview and got a rip off deal. I contacted Sam at 5 star. He sent me a good price. I drove 180 miles and got a I tried to buy my wife a new car in Longview and got a rip off deal. I contacted Sam at 5 star. He sent me a good price. I drove 180 miles and got a great deal and Sam is the best salesman I have ever dealt. He told me the truth and I would buy from him again. More

The Most Pleasant Dealership Jeff and Carlos were two very wonderful salespeople that made my buying experience a pleasure. They were patient, understanding and answered my quest Jeff and Carlos were two very wonderful salespeople that made my buying experience a pleasure. They were patient, understanding and answered my questions. They made it easy to make decisions and everything turned out the way I expected and they promised. It took them some time, but they found the car for me. And, the best part, was there was no pressure! Would I buy from them again....YES! Would I recommend them....YES! More

Best experience I had the best experience when i bought my car that i ever had, mark is very professional and took the time to listen to my needs, and guide me to th I had the best experience when i bought my car that i ever had, mark is very professional and took the time to listen to my needs, and guide me to the car the i need it. Thanks mark , i truly appreciate it. More

Great Experience! I have been dreading buying a new car for months, trying to decide where was the best place to start. I am so glad that I landed on Five Star Ford! Ro I have been dreading buying a new car for months, trying to decide where was the best place to start. I am so glad that I landed on Five Star Ford! Robert Abrams was fantastic to work with! Kind and courteous, and we never felt pressured or bullied into making a decision. Carlton Abrams also assisted a few times, when Robert was unavailable, he was awesome too! They knew that we would be coming in the finalize the deal with our 4 year old, and they saved us some serious time so she didn't get too antsy. From the moment I submitted my quote request the process was seamless. I could not recommend this dealership, or Robert, more. I love my new 2016 Ford Edge, and I'm so happy with our decision to go to Five Star Ford! More

Good service on courtesy ride I gave a 4 star review, because the work has always been well done on our 2010 F 150 Truck. However the waiting time is just extremely long, till se I gave a 4 star review, because the work has always been well done on our 2010 F 150 Truck. However the waiting time is just extremely long, till service is provided. Sure would be nice if they could expand the service center to provide faster service. Today I waited 2 hours for an oil change. They I found out I need new breaks. Fortunately they have time to install them today. Thank you for that! I didn't want to wait any longer, so I took a courtesy shuttle home. Mr. Harry Waymire was a very nice man, very good and pleasant driver who know how to get me home fast, safe and sound. More

truck purchase I'd like to recognize Jim Rich and Lee Clanton. Both gentlemen were very professional and made the purchase process of our vehicle, very smooth. Lee I'd like to recognize Jim Rich and Lee Clanton. Both gentlemen were very professional and made the purchase process of our vehicle, very smooth. Lee delivered the vehicle to me and was very flexible as I had to deal with a variety of logistical items in brining my family to pick up the delivery. I appreciate Lee's patience, candidness and support. Truly a competent professional who understands the importance of customer service and care. I appreciate Five Star Ford and their team. I recommend this location as well as working with Jim and Lee. More

Way better experience than I was expecting We purchased a truck from this dealer. I appreciate the respect and professionalism we received during our negotiations. Bob was very nice and did his We purchased a truck from this dealer. I appreciate the respect and professionalism we received during our negotiations. Bob was very nice and did his best to take care of us. Everyone we encountered was very friendly and polite. More

Ease of purchase for a new King Ranch My sales guy Mark and his team made my purchase smooth and easy from beginning to end. There were no pressure tactics, only honest opinions and answe My sales guy Mark and his team made my purchase smooth and easy from beginning to end. There were no pressure tactics, only honest opinions and answers to my questions. I'd highly recommend Five Star Ford and plan to buy my next vehicle there. More