Five Star Ford

Top Notch Crew! I just made my 2nd new car purchase from Five Star and I couldn't be more pleased with the service I have received. They really understand how to prov I just made my 2nd new car purchase from Five Star and I couldn't be more pleased with the service I have received. They really understand how to provide a great customer experience from beginning to end. Jason Howell in Sales took the time to understand my needs and exceeded my expectations on my first Five Star Ford purchase last year, and he did it again with this most recent car purchase. Anthony Snyder (in Finance) actually makes me feel like he's working for ME and finds my best financial options. This is definitely not like other dealers where you feel like you have to go to battle to get what you want, this is truly a great place to buy a vehicle. Kudos to the entire team at Five Star! More

awesome experience Carlos is an awesome salesman. he was extremely helpful and found me the perfect car. I love the carl. I recommend five star Ford to everyone, and tel Carlos is an awesome salesman. he was extremely helpful and found me the perfect car. I love the carl. I recommend five star Ford to everyone, and tell them to go see Carlos More

Great Customer Service! Five Star Ford in North Richland Hills made my first car buying experience a great one! The customer service was next level and Crystal Sanders and Tu Five Star Ford in North Richland Hills made my first car buying experience a great one! The customer service was next level and Crystal Sanders and Tut made the entire process extremely smooth and helped me find the exact car I was looking for! A++ More

The easiest car buying experience anyone could hope for I have been working with Rick Dike and Lee Clanton for over 5 years now and have purchased approximately 10 vehicles from them over that time period a I have been working with Rick Dike and Lee Clanton for over 5 years now and have purchased approximately 10 vehicles from them over that time period as well as referred my friends and family there. I was introduced to the dealership thru the Car Pro and my first experience was meeting with Terry Rich who welcomed me to the dealership, brought me into his office upstairs listened to my needs and then set me up with Rick. For the 20 years prior to that first meeting with Terry and Rick, I had never experienced a more hassle-free, simple and quick car buying experience than I had with them. From the moment I walked in to the final signature and handing me the keys I felt like a customer should feel...important. I own a small business (for which I buy fleet vehicles from Five Star Ford) and customer service, showing the customer that they matter and they are the reason you are in business, is the lifeblood of my business. Five Star Ford exemplifies that from the moment you walk in the door and that's why they will have my business until I can't buy cars anymore. More

"Repeat Customer" This is now my second time purchasing a Ford Explorer with Five Star Ford and working with Joe Ferrantelli. Each time my experience has been exception This is now my second time purchasing a Ford Explorer with Five Star Ford and working with Joe Ferrantelli. Each time my experience has been exceptional. Joe listens to his customers and will put you in the right vehicle. I have had a great buying experience each time and would highly recommend Joe with Five Star Ford! More

Great Experience My new car sales associate (Crystal Sanders) was a true professional. She knew exactly what I needed to make a deal work and worked hard to meet my ne My new car sales associate (Crystal Sanders) was a true professional. She knew exactly what I needed to make a deal work and worked hard to meet my needs without additional fluff or run around. I have purchased 3 vehicles from this dealership, 2 of which I purchased from Crystal Sanders and would say the sales experience is much different with this organization in a positive way. More

My Dream Car I was so excited to finally pick up my dream car, a "2015 MUSTANG"! I have waited 14 years to get this car and I cannot express what a wonderful mome I was so excited to finally pick up my dream car, a "2015 MUSTANG"! I have waited 14 years to get this car and I cannot express what a wonderful moment this was for me. My dear friend, Lance, took me to Five Star and said I was like a kid, nervous chatter and full of anticipation like Christmas morning! Crystal Sanders made the initial part go very quickly. It was then time to sign my life away with Mr. Little, but worth every penny! Highlight was to meet Terry Rich, in person, and he was so kind to escort me down to the new car for a kodak moment! I teared up when I saw my car for the first time, with a lovely purple bow on the outside. A little something special from Crystal and much appreciated!!!! I was then handed the key and my dream came true. I cannot thank everyone enough for making this such a very easy process. I would like to say thank you to Mr. Jerry Reynolds, I have now heard your radio show and have read in more detail about the car buying process you describe. Thank you for taking the time to email me late on a Saturday evening. I would definately purchase my next vehicle from Five Star. However, not anytime soon, I have the vehicle I have always wanted! Most Sincerely, Lisa Jackson, Dream Car Owner More

Hector is the man! I had a wonderful experience buying my new truck at Five Star Ford. Hector guided me through the process like a friend and helped put my heart at eas I had a wonderful experience buying my new truck at Five Star Ford. Hector guided me through the process like a friend and helped put my heart at ease with my new purchase. I got a great deal on my new truck and fair trade-in on my old one. There were no "games" or "gimmicks." Within a few short hours, I was driving my new truck home. Thanks Hector. I will see you in a few years when its time to upgrade to a Lariat edition! More

Five Star Ford has the best people of any dealership in FW! We purchased a vehicle 5 years ago from Five Star Ford and this past week we returned and purchased our second vehicle. Eddie Laguana was our Sales Co We purchased a vehicle 5 years ago from Five Star Ford and this past week we returned and purchased our second vehicle. Eddie Laguana was our Sales Consultant for both purchases. He is very professional and truly cares for his customers. When we first arrived, Eddie was not on duty and we were greeted by Juan who treated us great! His honesty was apparent when he wanted to make sure that Eddie was contacted about us returning to buy another vehicle. Then, in Finance, we met two great guys that made our finance experience very pleasant and non-painful. The two were Tut and Freddie. Freddie actually closed the deal and both guys were fantastic. You certainly have our customer loyalty, based on the good people you have at Five Star Ford!! Sincerely, Bill and Joylee Russell More

Brings car shopping to a whole new level. The level of service and help was unexpected. Both Jeff and Heather Smith worked in tandem to streamline and give us an easy, comfortable experience. The level of service and help was unexpected. Both Jeff and Heather Smith worked in tandem to streamline and give us an easy, comfortable experience. We had just walked away from a high pressure tricks in the bag routine. You know the good cop-bad cop routine and felt pretty beat up. So we really appreciate the complete experience we had at 5 Star Ford and the PEOPLE are what made the DIFFERENCE. Next purchase we will be back at your business. Not just Jeff and Heather Smith (WONDERFUL) but finance Anthony Snyder and a lovely young lady LeeAnn Maldonado who kept us company on a break. We love our car and appreciate our interchange with your company and your PEOPLE. Kindest regards & Thank you. More